Customer Support Specialist (French + English)

Essence Coaching Group; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading customer support firm in Milan is seeking a Customer Support Representative fluent in French and English. This role involves assisting customers with inquiries and troubleshooting issues in a dynamic and multilingual environment. Candidates should have 1-2 years of experience in BPO and a customer-first mindset. The position offers a gross salary of 1700 EUR per month along with relocation assistance and potential for a hybrid work model.

Servizi

Access to structured onboarding and ongoing skill development

Relocation assistance

Potential for hybrid work model

Competenze

• Both French and English languages at an advanced level are required.
• At least 1-2 years of work experience in BPO or experience with US customers.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported.

Conoscenze

French – C1

English – C1

Customer-first mindset

Excellent communication skills

Problem-solving ability

Attention to detail

Descrizione del lavoro

Overview

Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

Responsibilities

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

Qualifications

• French – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Benefits

• Salary : 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.