Customer Support Representative

Essence Coaching Group; Torino; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A dynamic international company is seeking a Customer Support Representative fluent in Spanish and English for technical troubleshooting and customer service. The role is based in Torino, Italy, and offers a salary of 1700 EUR gross. Join a multilingual environment supporting a prominent brand with opportunities for ongoing development and potential hybrid work after six months.

Servizi

Structured onboarding

Ongoing skill development

Relocation assistance

Competenze

• Fluent in Spanish (C1) and English (C1).
• At least 1-2 years of work experience in BPO or experience with US customers.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare parts search and purchases.

Conoscenze

Customer-first mindset

Excellent communication skills

Problem-solving ability

Attention to detail

Descrizione del lavoro

Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers. • Troubleshoot basic technical issues and provide solutions effectively. • Assist customers with spare parts search and purchases. • Deliver accurate information and ensure every customer feels supported and valued. What You Bring • Spanish – C1 | English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills. • Strong problem-solving ability and attention to detail. • At least 1-2 years of work experience in BPO or experience with US customers. Why You’ll Love It Salary: 1700 EUR Gross per month. • Access structured onboarding and ongoing skill development. • Potential for a Hybrid work model after 6 months, based on performance. • Relocation assistance is available