Customer Support Representative

Essence Coaching Group; Roma; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An international company in Italy seeks a dedicated Customer Support Representative fluent in Spanish and English. This role involves handling customer inquiries, troubleshooting issues, and assisting with purchases. Candidates should possess strong communication skills and a customer-first mindset, with previous experience in BPO or working with US customers. The position offers a structured onboarding process and potential for a hybrid work model after 6 months.

Servizi

Structured onboarding

Ongoing skill development

Relocation assistance

Competenze

• C1 level in both Spanish and English is required.
• Customer-first mindset with excellent communication skills.
• 1-2 years of experience in BPO or with US customers.

Mansioni

• Handle inbound and outbound requests via multiple channels.
• Troubleshoot technical issues and provide solutions.
• Assist customers in seeking and purchasing spare parts.

Conoscenze

Fluent in Spanish

Fluent in English

Excellent communication skills

Problem-solving ability

Attention to detail

Descrizione del lavoro

Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers. • Troubleshoot basic technical issues and provide solutions effectively. • Assist customers with spare parts search and purchases. • Deliver accurate information and ensure every customer feels supported and valued. What You Bring • Spanish – C1 | English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills. • Strong problem-solving ability and attention to detail. • At least 1-2 years of work experience in BPO or experience with US customers. Why You’ll Love It Salary: 1700 EUR Gross per month. • Access structured onboarding and ongoing skill development. • Potential for a Hybrid work model after 6 months, based on performance. • Relocation assistance is available