Customer Support Representative

Essence Coaching Group; Napoli; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An international service company is seeking a bilingual Customer Support Representative to support customers in Spanish and English. This role involves troubleshooting technical issues, assisting with spare parts, and ensuring an exceptional customer experience. Ideal candidates have customer service experience, a customer-first mindset, and advanced language skills. Competitive salary of 1700 EUR gross per month with potential for a hybrid work model.

Servizi

Structured onboarding

Ongoing skill development

Relocation assistance

Competenze

• Advanced proficiency in Spanish (C1) and English (C1).
• Customer service experience in BPO or with US customers.
• Strong communication skills and problem-solving abilities.

Mansioni

• Handle inbound and outbound requests from customers.
• Troubleshoot basic technical issues.
• Assist customers with spare parts search and purchases.
• Deliver accurate information to customers.

Conoscenze

Spanish

English

Customer-first mindset

Problem-solving skills

Attention to detail

Descrizione del lavoro

Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands. What You’ll Do • Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers. • Troubleshoot basic technical issues and provide solutions effectively. • Assist customers with spare parts search and purchases. • Deliver accurate information and ensure every customer feels supported and valued. What You Bring • Spanish – C1 | English – C1 (Both languages at an advanced level are required). • Customer-first mindset and excellent communication skills. • Strong problem-solving ability and attention to detail. • At least 1-2 years of work experience in BPO or experience with US customers. Why You’ll Love It Salary: 1700 EUR Gross per month. • Access structured onboarding and ongoing skill development. • Potential for a Hybrid work model after 6 months, based on performance. • Relocation assistance is available