Customer Support Assistant - It | En | Fr

Octorate; Ascoli Piceno; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A technology company in hospitality is seeking a Customer Support Assistant to join their team in Rome. This role involves assisting clients during onboarding and providing ongoing support via various channels. The ideal candidate is fluent in Italian, French, and English, with proven experience in customer care. The position offers structured training, mentorship, and opportunities for career advancement in a collaborative environment.

Servizi

Structured training

Mentorship from experienced team

Career growth opportunities

Competenze

• Strong communication skills in multiple languages.
• Proven experience in a customer-facing role.

Mansioni

• Assist clients during onboarding to ensure smooth transitions.
• Provide customer support via email, chat, and phone.
• Update CRM and support tools with accurate client information.
• Collect and share customer feedback with the team.

Conoscenze

Fluency in Italian

Fluency in French

Fluency in English

Technical Support experience

Customer Care experience

Descrizione del lavoro

Applications will only be considered if you are fluent (business level) in Italian, French, and English, both written and spoken.

Position

Customer Support Assistant

Location

Via Filippo Caruso, 23 – Rome

About us

Octorate is a tech company in the hospitality industry and part of the Dylog Group. We develop a cloud-based all-in-one platform designed to simplify property management. With our AI-powered tools, we support hoteliers, B&Bs, and property managers worldwide in streamlining operations, increasing direct bookings, and managing their business more efficiently.

Who we’re looking for

We are looking for a Customer Support Assistant to join our team in Rome.

You will support the Customer Success team with onboarding and assisting clients, ensuring they have a smooth experience while using our platform.

This position is a great learning opportunity for anyone eager to explore the world of hospitality technology and gain hands-on experience in a dynamic, collaborative environment.

Key responsibilities

• Support the team during the onboarding process for new clients
• Assist colleagues in providing customer support via email, chat, and phone
• Help update CRM and support tools with accurate client information
• Contribute to collecting customer feedback and sharing insights with the team

Minimum requirements

• Fluency in Italian, French, and English (written and spoken)
• Proven experience in Technical Support, Helpdesk, or Customer Care positions
• Availability to work on-site at our Rome office

What we offer

• Structured training and mentorship with an experienced team
• Career growth opportunities and potential future placement in the company
• A collaborative and supportive work environment

Why Octorate?

Because here, you’re not just helping users. You’re building relationships, solving real problems, and making life easier for people in hospitality who rely on great tech and great service!