Customer Service Associate

Krka; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading international pharmaceutical company in Milan seeks a Customer Support Specialist to manage orders and provide support via phone and email. The ideal candidate has at least 2 years of experience, fluent English, and strong analytical skills. Join a dynamic environment offering opportunities for growth and a competitive salary and benefits package.

Servizi

Dynamic work environment

Opportunities for professional growth

Competitive salary and benefits package

Competenze

• At least 2 years of experience in a similar role.
• Fluent English required.
• Proactive and autonomous team player.

Mansioni

• Track orders, dispatches, and monitor payments.
• Support management with customer arrangements.
• Provide customer support via phone and email.
• Enter customer data into IT systems.
• Process complaints and forward for resolution.
• Prepare analyses and marketing data reviews.
• Perform pharmacovigilance activities.

Conoscenze

Fluent English

Analytical skills

Goal-orientation

Attention to detail

Proactivity

Autonomy

Descrizione del lavoro

At Krka's affiliate, Krka Italy, located in Milan, we are seeking a dedicated colleague to join our team. The role involves providing customer support via telephone and email, addressing inquiries related to our products, their availability, ordering, and supply processes.

Key Responsibilities :

• Order management : track orders and dispatches, monitor payments and arrangements with customers as well as realization of marketing contracts
• Support and inform management and field force about arrangements with customers and realization of contracts
• Provide permanent telephone and / or email customer support regarding orders, product availability, shipments, payments and agreements
• Enter data related to customers and orders into relevant IT systems
• Process any complaints into relevant IT systems and forward them for further resolving
• Prepare analyses and reviews of marketing and other data
• Obtaining / receive and transfer / forward information on safety of medicines and performing of other pharmacovigilance activities

Successful candidate will have :

• At least 2 years of experience in a similar role
• Fluent English
• Goal-orientation and willingness to work in a team
• Analytical skills and attention to detail
• Proactivity and autonomy

We Offer :

• A dynamic and collaborative work environment
• Opportunities for professional growth and development
• Competitive salary and benefits package
• The chance to be part of a leading international pharmaceutical company dedicated to improving health and quality of life