Customer Service Associate

Krka; Bardi; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading international pharmaceutical company is seeking a dedicated colleague for a customer support role in Bardi. The successful candidate will manage orders and provide customer assistance via telephone and email, ensuring efficient communication regarding products, availability, and shipments. Strong analytical skills and at least 2 years of experience are required, along with fluent English. A competitive salary and growth opportunities are offered.

Servizi

Dynamic and collaborative work environment

Opportunities for professional growth

Competitive salary and benefits package

Competenze

• At least 2 years of experience in a similar role.
• Strong analytical skills and attention to detail.
• Proactivity and autonomy are essential.

Mansioni

• Managing orders, dispatches, and payments.
• Providing telephone and email support for customer inquiries.
• Entering data related to customers and orders into IT systems.
• Processing complaints and forwarding them for resolution.

Conoscenze

Fluent English

Goal-orientation

Teamwork

Analytical skills

Attention to detail

Proactivity

Autonomy

Descrizione del lavoro

At Krka's affiliate, Krka Italy, located in Milan, we are seeking a dedicated colleague to join our team. The role involves providing customer support via telephone and email, addressing inquiries related to our products, their availability, ordering, and supply processes.

Key Responsibilities :

• Order management : track orders and dispatches, monitor payments and arrangements with customers as well as realization of marketing contracts
• Support and inform management and field force about arrangements with customers and realization of contracts
• Provide permanent telephone and / or email customer support regarding orders, product availability, shipments, payments and agreements
• Enter data related to customers and orders into relevant IT systems
• Process any complaints into relevant IT systems and forward them for further resolving
• Prepare analyses and reviews of marketing and other data
• Obtaining / receive and transfer / forward information on safety of medicines and performing of other pharmacovigilance activities

Successful candidate will have :

• At least 2 years of experience in a similar role
• Fluent English
• Goal-orientation and willingness to work in a team
• Analytical skills and attention to detail
• Proactivity and autonomy

We Offer :

• A dynamic and collaborative work environment
• Opportunities for professional growth and development
• Competitive salary and benefits package
• The chance to be part of a leading international pharmaceutical company dedicated to improving health and quality of life