Customer Operations Specialist

Whatjobs; Liguria; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global electric vehicle solutions provider is seeking a Customer Operations Specialist in Liguria, Italy. This role involves managing customer requests, supporting the call center, and collaborating in customer-oriented activities. Candidates must have at least 3 years in customer roles, excellent communication skills, and a Bachelor's or Master's degree in Communication or Foreign Languages. Join us for an opportunity to work in a collaborative environment driving the future of smart mobility.

Servizi

Opportunity to learn in a fast-evolving industry

Informal work environment

Competenze

• At least 3 years of experience in customer-related roles.
• Native Italian speaker with good knowledge of English (B2/C1).
• Excellent oral and written communication skills.

Mansioni

• Manage customer requests proactively.
• Support call center activities and manage tickets.
• Monitor KPIs and draw up reports.

Conoscenze

Customer relationship management

Communication skills

Problem-solving

Multitasking

Formazione

Bachelor's or Master's degree in Communication or Foreign Languages

Strumenti

Salesforce

SAP

Descrizione del lavoro

About Electrip

“Electrip” is a global partnership in electric vehicle charging (EVC) and energy services areas between Wren House Infrastructure LP (WH), a direct subsidiary of Kuwait Investment Authority, and the leading global energy company Zorlu Energy. As the dynamic player of the ever‑evolving mobility system, “Electrip” aims to power up electric vehicle ecosystem and sustainable transportation, making the lives of its users easier with a nature‑friendly travel experience and end‑to‑end solutions it offers.

Electrip Italy has been established in Italy in order to pursue its activities and projects covering electrical vehicle charging station sales, installation and operation activities abroad with its subsidiaries.

Role Description

Due to the constant growth of our customer base, we are looking for a Customer Operations Specialist to join our Customer & Partner Operations team. You will be involved in B2B and B2C omnichannel customer care activities and will be responsible for handling all types of customer inquiries with a proactive and resolutive approach. Multitasking and problem‑solving skills are a must, as well as a positive, flexible and out‑of‑the‑box mindset, as you will be involved in multiple different activities and challenges, given the rapid growth of the company.

Key Responsibilities

• Manage any type of customer request with a proactive and resolutive approach.
• Report technical or complex problems to the relevant department and follow up until they are resolved.
• Manage call centre tickets (second level support).
• Support the daily activities of the call centre, collaborate in organising training activities or workshops.
• Take charge of community management activities and management of online reviews (for example: Google reviews or app reviews).
• Draw up reports and monitor KPIs.
• Support the implementation of our CRM systems.
• Manage the shipping of RFID cards and data entry in our CSMS portal.
• Collaborate in customer‑oriented marketing activities (for example: provide support in sending or editing the newsletter).
• Support the back‑office activities of the Customer & Partners Operations team (for example: support the sending of invoices).

Requirements

• Proven experience in customer‑related roles (at least 3 years).
• Bachelor's or Master's degree in Communication / Foreign Languages or similar disciplines.
• Native Italian speaker.
• Good knowledge of English (level B2 / C1).
• Excellent communication skills, both oral and written, with the ability to use different linguistic registers depending on the case, as very different communication channels will be used.
• Knowledge of Salesforce (or similar CRM systems) and SAP (or similar ERP systems).
• General knowledge of consumer rights, product warranty terms and related legislation (for example, Consumer Code).
• Ability to work with extreme precision and punctuality, respecting deadlines.
• Prone to teamwork and to change, as you will work closely with other departments and you will be expected to manage a variety of different tasks.

Nice to have

• Previous experience in a fast‑paced work environment in the electric mobility, energy, or similar sectors.
• Familiarity with legal, accounting, finance issues.
• Previous experience in community or social media management.
• Ability to use A.I. tools for professional scope.

What we offer

• The opportunity to learn something new every day in a fast‑evolving, international industry.
• An informal work environment with a supportive, involving and collaborative team.

Ready to start your journey with us? Apply now by sending your CV to us to drive the future of smart and sustainable mobility.

As a candidate, all communication between you and our company is protected according to GDPR. You can click on the link for details.

Our company supports Gender Equality. Our company does not make any discrimination based on reasons such as gender, religion, language, race, ethnicity in all processes starting from recruitment.