Customer care specialist

Adecco; Limbiate; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking a Customer Care Specialist in Limbiate. The role involves managing customer requests, coordinating support activities, and providing professional assistance. Candidates should be native Italian speakers with high proficiency in English and experience in customer service or administrative support. A full-time, fixed-term contract with potential for a permanent position is offered.

Competenze

• Native Italian speaker.
• High proficiency in English (spoken and written).
• Proven experience in customer service or administrative support roles.
• Strong computer literacy and ability to quickly learn new systems.
• Excellent communication and interpersonal skills.

Mansioni

• Managing customer requests and providing timely, professional assistance.
• Coordinating activities with internal departments to ensure efficient support.
• Performing administrative tasks related to customer service.
• Providing responsive and professional customer support to training participants and internal stakeholders.
• Managing order processing activities for Italian customers in SAP.
• Supporting local training courses with scheduling and logistics.
• Assisting with administrative tasks across the EMEA Training Support group.
• Maintaining and updating records within the Learning Management System (LMS).
• Troubleshooting basic technical issues and guiding users through LMS navigation.
• Ensuring accuracy and integrity of student certification documentation.
• Collaborating with trainers and operations teams for smooth course delivery.
• Handling inquiries via email, phone, and chat in both Italian and English.

Formazione

High school diploma or equivalent

Descrizione del lavoro

Adecco S.p.A. – Cesano Maderno Branch – is looking for a Customer Care Specialist for an important dealership located in the Limbiate area. The selected candidate will join the customer support team.

Role Includes

• Managing customer requests and providing timely, professional assistance.
• Coordinating activities with internal departments to ensure efficient support.
• Performing administrative tasks related to customer service.
• Providing responsive and professional customer support to training participants and internal stakeholders.
• Managing order processing activities for Italian customers in SAP.
• Supporting the sale, scheduling, booking, coordination, and logistics of local training courses.
• Assisting with administrative tasks across the EMEA Training Support group.
• Maintaining and updating records within the Learning Management System (LMS).
• Troubleshooting basic technical issues and guiding users through LMS navigation.
• Ensuring the accuracy and integrity of student certification documentation.
• Collaborating with trainers and operations teams to ensure smooth course delivery.
• Handling inquiries via email, phone, and chat in both Italian and English.

Required Qualifications

• Native Italian speaker.
• High school diploma or equivalent.
• High proficiency in English (spoken and written).
• Proven experience in customer service or administrative support roles.
• Strong computer literacy and ability to quickly learn new systems.
• Excellent communication and interpersonal skills.

Full-time | A fixed-term contract with the possibility of a permanent position afterwards is offered.

Disponibilità oraria: Full Time

Patente: B