Croatian Customer Service Specialist

Velenosi&Meredith; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A travel industry company is seeking a Customer Service Representative fluent in Croatian to support Booking.com in Athens. The role involves assisting customers through various channels and requires strong communication skills. Relocation support and comprehensive benefits are offered for candidates joining this international team.

Servizi

Relocation support (up to 300 eur financial support)

Private health and life insurance

50 eur monthly meal vouchers

25 days of annual leave

Competenze

• Native or fluent in Croatian language is mandatory.
• Proficient in English at C1 level or higher.
• Strong communication, problem-solving, and multitasking skills are essential.

Mansioni

• Provide customer support through phone, email, and chat.
• Assist with bookings, account issues, and general inquiries.
• Deliver service with empathy, accuracy, and professionalism.

Conoscenze

Native/fluent in Croatian

English C1 and above

Strong communication skills

Problem-solving skills

Multitasking skills

Descrizione del lavoro

Combine your dream Mediterranean lifestyle with an exciting role in the travel industry!

We are looking for Customer Service Representatives who speak Croatian and English to join our team supporting Booking.com. You will be the voice of a trusted global travel company, assisting customers with high-quality guidance and support.

Start date: 2 January 2026
Location: Athens, Greece (on site)
Salary: 1200 eur gross x 14
Contract: Permanent and Temporary
Shift:

• 40h/week (8h/day, 5 days/week)
• Rotational Monday-Sunday | 08:00-19:00

Responsibilities

• Provide customer support through phone, email, and chat
• Assist customers with bookings, account issues, and general inquiries
• Follow internal processes and elevate cases when needed
• Deliver service with empathy, accuracy, and professionalism
• Represent the Booking.com brand and ensure top customer satisfaction

Your Profile

• Native/fluent in Croatian
• English C1 and above
• Strong communication, problem‑solving, and multitasking skills
• Basic computer literacy
• EU citizenship or a Residence Card with Full Market Access

What We Offer

• Relocation support (up to 300 eur financial support and 3 weeks hotel accommodation near the office)
• Private health and life insurance
• 50 eur monthly meal vouchers
• 25 days of annual leave

Why Join Us?

Be part of a diverse, supportive, and international team while growing your career in one of the worlds most recognized travel platforms while enjoying life in sunny Athens!

If you're interested, apply or send your CV to [e-mail].