Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi&Meredith; Palermo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An international company is hiring a Content Moderator / Customer Service Agent fluent in Italian and English. This full-time role will focus on user content moderation and customer support, ensuring safety on digital platforms. The position is on-site in Portugal, offering relocation assistance and career growth opportunities.

Servizi

Relocation assistance

Paid training

Multicultural team environment

Modern office facilities

Clear path for career growth

Competenze

• Fluent in Italian (C2/native) and English (B2+).
• Able to work in rotational shifts including weekends.
• Must have an EU Passport.

Mansioni

• Review and moderate user-generated content per platform policies.
• Handle user inquiries via chat, email, or internal tools.
• Investigation and escalation of violations according to protocols.

Conoscenze

Fluent in Italian

Strong English skills

Empathy

Professionalism

Content moderation

Descrizione del lavoro

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️ Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
️ Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer:

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]