Components Coordinator

Stellantis; Rivalta di Torino; In loco; EUR 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading automotive company in Piemonte is seeking a Components Coordinator to manage customer quality feedback and ensure effective solutions for vehicle issues. The role requires a Bachelor's degree in Engineering and experience in Technical Aftersales or Quality roles. Strong proficiency in English and MS Office is essential. Excellent organizational and communication skills are key to success in this collaborative position. This role offers the opportunity to impact customer satisfaction and vehicle quality significantly.

Competenze

• Experience in Technical Aftersales, Quality, or Engineering roles.
• Broad knowledge of automotive products and systems.
• Strong writing and verbal communication skills.

Mansioni

• Collect and analyze customer quality feedback.
• Monitor and follow up on feedback and resolutions.
• Coordinate implementation of solutions through aftersales.

Conoscenze

Fluent in English

Strong proficiency in MS Office applications

Strong analytical skills

Excellent organizational and coordination skills

Strong customer focus

Strong communication skills

Self-driven with good time management

Formazione

Bachelor's degree in Engineering or equivalent

Descrizione del lavoro

MISSION

As part of Stellantis' commitment to customer satisfaction and continuous vehicle quality improvement, the Components Coordinator plays a key role in managing qualitative feedback from markets and ensuring timely and effective solutions to customer issues.

Responsibilities And Duties

• Act as the main contact for markets, collecting and analyzing customer quality feedback (Customer Incident Reports).
• Monitor and follow up on feedback, ensuring that issues are correctly addressed and resolved by the relevant technical departments.
• Coordinate the implementation of robust solutions by aftersales networks to resolve customer concerns regarding vehicles in the field.
• Support the improvement of vehicle quality and contribute to warranty cost control within Stellantis brands.
• Track the progress of ongoing technical topics (e.g. technical events, improvement actions) and communicate updates to markets via internal information systems or regular meetings.
• Collaborate closely with the Stellantis Technical Assistance teams.
• Assess the technical content and completeness of Customer Incident Reports, ensuring sufficient detail for investigation.
• Escalate issues to the Control Tower for review through “quality gate” meetings when necessary.
• Draft Technical Service Bulletins (TSBs) once corrective solutions are validated by Engineering.

Profile

• Bachelor's degree in Engineering (or equivalent technical qualification).
• Fluent in English.
• Strong proficiency in MS Office applications.
• Experience in Technical Aftersales, Quality, or Engineering roles.
• Broad knowledge of automotive products and systems (architecture, electrical/electronic systems, telematics, chassis, powertrain, diagnostics, etc.).
• Strong analytical, writing, and verbal communication skills.
• Strong customer focus and cost awareness.
• Excellent organizational and coordination skills, with the ability to manage cross-functional topics.
• Strong communication and teaching skills; open-minded and collaborative.
• Self-driven, with good time management and priority-setting abilities.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.