Job Category:
POSITION PURPOSE
Supports aircraft Captain by ensuring safe and timely piloting of aircraft and performing other aircraft management duties.
ESSENTIAL DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
EDUCATION and/or EXPERIENCE
PREFERRED EDUCATION and/or EXPERIENCE
Prior customer service experience, preferably in an aviation environment.
LANGUAGE SKILLS
Ability to read, analyze, interpret and understand technical procedures and governmental regulations, sometimes quickly and under stressful or emergency situations. Able to effectively present information to and respond to questions from management, dispatch, crew, passengers, air traffic control, and the general public. Able to speak and be understood in English, including shouted verbal commands during emergency situations.
REASONING/PROBLEM SOLVING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form. Must be able to remain calm, think and react quickly in all types of emergency situations including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, turbulence, etc.
DECISION MAKING & IMPACT OF ERRORS
Makes decisions to support strategic direction. Decisions tend to be medium range and of medium significance with moderate consequences, but may in unusual situations be significant and have safety-of-flight consequences. Decisions could require additional expenditure of resources if not sound and may impact safety. Able to process information quickly and react in a positive manner during unexpected and/or serious situations. Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
TRAVEL REQUIREMENTS
Travel up to 100% of the time, including nights, weekends, holidays and overnight stays. Able to work extended hours with lack of scheduling control and be ready to report to work with little notice. Willing to relocate based on the Company’s operational needs.
Equal Opportunity Employment and Disability Accommodations
Republic Airways is committed to achieving a diverse workforce by providing equal employment opportunities to all Associates and applicants, and prohibits discrimination and harassment of any type with regard to any characteristic protected by federal, state or local laws. We are committed to providing applicants and Associates reasonable accommodation to enable the individual to perform the essential duties of the job. If you require accommodation, please contact Human Resources.
At Republic Airways, our vision is to be America’s regional airline of choice. Each of our 6,000 aviation professionals — whether they work at our corporate headquarters, on the ground at one of our 10 bases or in the air with our passengers — are responsible for our Company’s success. More than that, we’re responsible for one another’s successes. That’s the Republic difference.
Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada. Republic offers fixed-fee flights operated under our major airline partner brands of American Eagle, Delta Connection and United Express.
Beyond our operations, we’re focused on sharing our time, talents and treasures with our community—both locally and globally. Join Republic Airways where you will find opportunities, reach new heights and be part of something bigger than yourself.