Client Advisor - Milano San Babila

OTB; Milano; In loco; EUR 20.000 - 25.000; Part-time

Descrizione del lavoro

A leading fashion retailer in Milan is seeking a Part Time Client Advisor to enhance customer experiences in the Diesel Flagship Store. The ideal candidate will have strong communication skills and previous sales experience, demonstrating a passion for retail and luxury products. This role offers competitive commissions, employee discounts, and a dynamic working environment.

Servizi

Competitive commissions system

Employee discounts

Lunch vouchers

Development opportunities

Inclusive working environment

Competenze

• Previous experience in sales roles is a plus.
• Excellent understanding of the luxury sector and product sensitivity.
• Strong communication skills.

Mansioni

• Welcome and assist each client providing an excellent in-store experience.
• Create a long-term authentic bond with clients.
• Manage and drive sales by understanding client desires.

Conoscenze

Client service

Communication skills

Sales

Customer focus

Teamwork

Descrizione del lavoro

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

We are currently looking forPart Time (30H)Client Advisorsto join our Diesel Flagship Store in Milano San Babila.

You

• Authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Responsibilities

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
• Welcome and assist each client providing an excellent in-store experience at all times
• Be a master at storytelling and at the art of asking engaging questions
• Create a long‑term authentic bond with clients by making them feel the experience is truly about them
• Maintain suitable product displays for windows and interior (collection, sale), through regular VM activities
• Create a magical environment that reflects the soul and aspirations of OTB
• Contribute to maintaining displays and collection image standards, by following the VM Corporate Image guidelines
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross‑selling with all Departments and maximize sales opportunity in order to achieve individual sales target and KPIs
• Prove brand and product knowledge
• Ensure and maintain the shop floor and visual display high standard
• Contribute to ensure a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Think innovatively about how we can improve and generate new ways, be up‑to‑date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and create a hand‑crafted experience for the client to achieve the best sales performance

Key Requirements

• Previous experience in sales roles is a plus; Experience in structured Fashion Luxury/Retail Companies is a plus; Passionate in Retail, Client service and commercial mindset
• Excellent understanding of the luxury sector and product sensitivity
• Strong communication skills
• Willingness to evolve in the organization, willingness to relocate is a plus
• Digitally aware and open to new ways of working
• Strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution

What we offer

• A competitive commissions system
• A range of development opportunities in Diesel and OTB group Store network in Italy and abroad
• A generous employee discount on Diesel and OTB group Brands
• A awesome, young and dynamic team
• Highly inclusive working environment
• Lunch vouchers for each working day

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

#SalesAssistant #LI-LZ #DSL#VM