Client Advisor -Fixed Contract -

Acne Studios; Milano; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A progressive luxury brand in Milan is seeking an entry-level role focused on delivering exemplary customer service and driving sales. Responsibilities include managing customer experiences, executing sales targets, and ensuring smooth operations. The ideal candidate will possess strong interpersonal skills and a professional approach, with fluency in English being essential. This opportunity promotes a diverse environment and offers a chance to grow within the retail luxury sector.

Competenze

• Ability to identify customer needs and cross-sell products.
• Responsive with a professional approach to resolving customer concerns.
• Previous customer-facing role in retail or hospitality.

Mansioni

• Manage and execute omni-channel services.
• Welcome and guide customers through the purchasing cycle.
• Achieve sales and client-ling targets.
• Uphold administrative procedures and manage inventory.

Conoscenze

Interpersonal skills

Communication skills

Sales ability

Problem-solving

Fluency in English

Strumenti

CRM

Descrizione del lavoro

About the Role

Acne Studios is a progressive luxury house that values collaboration, curiosity, and excellence. We aim to minimise our environmental impact and address societal challenges through inclusive, high‑standard business practices.

Responsibilities

• Manage and execute omni‑channel services.
• Welcome and guide customers through a smooth customer cycle, tending to all details and providing best‑in‑class client experience.
• Achieve sales, conversion, and client‑ling targets.
• Uphold administrative procedures and skillfully manage inventory.

Qualifications

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers.
• Ability to identify customer needs, cross‑sell products, and close sales to achieve individual and store targets.
• Responsive with a professional approach to resolving customer concerns.
• Previous customer‑facing role in retail or hospitality.
• Proven ability to drive sales and deliver exceptional customer service.
• Experience with CRM and client‑eling.
• Fluent in English (mandatory); additional languages preferred.

Job Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Consulting, Information Technology, and Sales
• Industry: Retail Luxury Goods and Jewelry

We encourage diverse applicants and may perform background checks for this position.