Client Advisor

Stone Island; Napoli; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A global luxury fashion brand is looking for a Client Advisor in Napoli to provide excellent customer service and manage sales. The ideal candidate has experience in retail and a passion for the luxury fashion industry. Fluency in Italian and English is essential, with opportunities to work in a dynamic retail environment.

Competenze

• Previous experience in Fashion Retail or Hospitality.
• Understanding of the luxury sector and KPIs.
• Reliability, punctuality, and flexibility needed.

Mansioni

• Ensure excellent customer service and maintain quality standards.
• Act as a brand ambassador to clientele.
• Manage after-sales service and ensure follow-up.

Conoscenze

Previous experience in sales roles

Strong communication skills

Team spirit

Passion for retail

Fluency in Italian and English

Ability to work independently

Formazione

Interest/study in Fashion related courses

Descrizione del lavoro

Overview

CLIENT ADVISOR, FULL TIME, NAPOLI NEW OPENING

We are Stone Island

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

The Role: Client Advisor, Full Time

Stone Island is embarking on an exciting new chapter in Napoli!

We are thrilled to announce our strategic expansion with the opening of our new retail store in Napoli.

At Stone Island we are always looking for people who share our spirit and values to drive our company forward. We are currently looking for a Client Advisor, Full Time to join our team in Napoli.

Responsibilities

• Ensure excellent customer service and maintain the quality standards required by the brand;
• Act as a brand ambassador to the boutique's clientele;
• Welcome, advise, and handle sales to local and international clients;
• Present the Stone Island universe by detailing its collections;
• Provide personalized advice by meeting clients' expectations and requests;
• Manage after-sales service and ensure follow-up with clients;
• Ensure the proper upkeep of the store from a Visual Merchandising perspective in accordance with company policy; Assist in the installation of window displays according to Stone Island standards and manage product rotations in the windows;
• Acquire in-depth knowledge of all product categories and become a driving force for Visual Merchandising to actively contribute to business development.

Qualifications

• Previous experience in sales roles in Fashion Retail/ Hospitality; or interest/study in Fashion related courses - Experience in Luxury and Contemporary Retail environment is a plus;
• Has an understanding of the luxury sector, key performance indicators (KPIs), product sensitivity;
• Service-oriented, strong communication skills, team spirit, ability to work independently;
• Reliability, punctuality, flexibility;
• Passion for retail, client service and the luxury fashion industry;
• Fluency and sophistication in Italian and English, another language is a plus;
• Digitally aware and open to new ways of working;
• Ability to work in a fast-paced, changing environment.

Our Shared Values

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation.

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

If you are ready to follow your compass with Stone Island, apply now!

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin color, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.