Call Center Representative

Meridian Trust Federal Credit Union; Pisa; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A financial institution in Pisa, Italy, is seeking a Call Center Representative to deliver exceptional customer service. Responsibilities include assisting members with transactions via phone, chat, or email. This in-office role offers a supportive work environment and starting pay of $17.50, with opportunities for growth. Strong communication and computer skills are essential, but no prior call center experience is needed.

Servizi

Competitive pay

Comprehensive benefits

Opportunities for growth

Competenze

• Passionate about customer service.
• Strong computer skills are essential.
• No call center experience required.

Mansioni

• Deliver exceptional customer service via phone, chat, and email.
• Assist members with financial transactions.
• Work a rotating Saturday schedule.

Conoscenze

Excellent communication skills

Strong computer skills

Attention to detail

Descrizione del lavoro

Overview

At Meridian Trust, we believe in helping our members—and our employees—Pursue Their Possible. We’re more than just a financial institution; we’re a team driven by curiosity, optimism, and a commitment to making a difference.

What you’ll enjoy

• A dynamic and supportive work environment
• Competitive pay and comprehensive benefits including medical, dental, vision, 401k with employer match, employer-paid life insurance, paid holidays and paid time off, and flexible spending accounts.
• Opportunities for growth and career development
• A culture that values innovation, teamwork, and service
• The chance to make a real impact in the communities we serve

We take pride in being an active part of the community, supporting local events, charities, and initiatives that help people thrive. If you're looking for a career where you can grow, contribute, and be inspired every day, we’d love to meet you!

About the role

Join our dynamic team as a Call Center Representative, where you'll play a key role in delivering exceptional customer service and support while helping us create memorable experiences for our members!

As a Call Center Representative (also known as a Remote Delivery Services Associate) at Meridian Trust, we are looking for team members who are passionate and enthusiastic about delivering exceptional customer service to our members. Most of the day is spent communicating by phone, chat, email or Interactive Teller Machine (ITM) assisting our members with financial transactions. These transactions vary from verifying account balances, transferring funds, collecting loan payments, reordering debit cards, reissuing pin numbers, and more.

This position is an in-office position and will be required to work a rotating Saturday schedule from 8:45 a.m. to 12:15 p.m.

This job is for you if:

• You have excellent communication skills.
• You have strong computer skills and great attention to detail.
• You enjoy a fast-paced team environment.
• No call center experience required.

Starting pay is $17.50 + depending on experience.

Requirements

While previous experience is helpful, being passionate about customer service and strong computer skills are the keys to success in this role.