Broker Relationship Manager

Job Description - Broker Relationship Manager (14002203D20240408)

Broker Relationship Manager

We are looking for a highly motivated, proactive, and energized professional to contribute to our market strategy approach, developing and executing the go-to-market proposition of AXA XL in Italy together with the Distribution team.

In a highly market facing role your key mission is nourishing partnerships with clients and brokers to support business development, while granting high profile client relationship experience.

As Broker Relationship Manager you will manage the ongoing commercial clients portfolio, retain, renew and build partnerships being the intermediary between them and Underwriting and Operations teams.

The Broker Relationship Manager is responsible for:

• Customer Management:
• Independently managing accounts by coordinating all services, maintaining and enhancing the company’s relationships with existing and new clients by executing proactive and ongoing contact initiatives.
• Using industry and customer data analysis, address clients’ needs and identify cross-selling opportunities.
• Expanding existing accounts by identifying potential gaps in coverage, recommending and implementing proper coverage
• Increasing the profitability of existing product lines by encouraging clients to use added-value services
• Looking for client solutions on a Group perspective
• Maintaining timeliness and completeness when interacting with clients and company colleagues

Knowledge management:

• Proactively maintaining partnership with the underwriting department by keeping them informed of pertinent information regarding accounts.
• Liaising with colleagues, researching and maintaining industry knowledge of developing trends regarding underwriting, appetite and pricing changes.

You will report to Head of Distribution & Market Strategy, Italy

We’re looking for someone who has these qualifications and skills:

• Knowledge of the insurance industry or proven experience in insurance sector
• Proficiency in Italian and English.
• Data-driven approach to the market: leveraging technology and data to understand and anticipate customer needs and behaviors.
• Systematic approach to the Business and Analytical skills in building and execute ad-hoc business plan to deliver Market strategy projects.
• Place the customer at the center of all decisions and actions. Listen and understand customer’s needs and requirements; Use empathic listening and formulate customized advices and solutions. Act as a brand ambassador.
• Effective communication and relations skills to interact with C-Level internal and external professionals.
• Adapt continuously and flexibly to new circumstances, accept and support changes. Operate beyond rule-based procedures and think out of the box.
• Demonstrate appetite for the unknown and ability to learn quickly; learn from failures and keep a self-learning attitude during his/her working life.
• Work in team with members from different expertise, places and cultures to achieve collective goals.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.