Bilingual Virtual Assistant for Weekend Customer Support | Full-Remote Job

Xenia; Torino; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A leading short-term rental company is seeking a bilingual Virtual Assistant fluent in Italian and English to manage guest communications on weekends. This remote position involves handling inquiries, assisting with check-ins and check-outs, and ensuring a positive guest experience. Ideal candidates will have experience in hospitality, strong communication skills, and familiarity with digital tools.

Competenze

• Fluency in Italian and English (written and spoken).
• Strong familiarity with digital tools and online platforms.
• Ability to work independently in a full-remote environment.

Mansioni

• Manage guest messages via PMS and WhatsApp.
• Assist guests during check-in and check-out processes.
• Respond promptly and professionally to guest inquiries.
• Follow established procedures and communication templates.
• Ensure a smooth and positive guest experience.

Conoscenze

Customer Support

Hospitality & Tourism

Short-Term Rental Operations

Fluency in Italian and English

Excellent communication skills

Time management skills

Familiarity with digital tools

Descrizione del lavoro

We are seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support on weekends for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.

The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.

The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.

Schedule

• Every Saturday and Sunday, 9:00 a.m. – 11:00 p.m. (CET)

Key Responsibilities

• Manage guest messages via PMS and WhatsApp
• Assist guests during check-in and check-out processes
• Respond promptly and professionally to guest inquiries
• Follow established procedures and communication templates
• Ensure a smooth and positive guest experience

Required Skills & Expertise

• Customer Support
• Hospitality & Tourism
• Short-Term Rental Operations
• Fluency in Italian and English (written and spoken)
• Excellent communication and time management skills
• Strong familiarity with digital tools and online platforms
• Ability to work independently in a full-remote environment

Apply now!