Bilingual French–English Support Specialist (Hybrid)

Essence Coaching Group; Bologna; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading coaching organization in Italy is seeking a Customer Support Representative fluent in French and English. The successful candidate will manage customer requests via various channels and troubleshoot technical issues while ensuring an exceptional service experience. With a customer-first mindset and 1-2 years of relevant experience, you will enjoy a supportive environment and potential hybrid work after 6 months.

Servizi

Relocation assistance

Structured onboarding

Ongoing skill development

Competenze

• At least 1-2 years of experience in BPO or with US customers.
• Strong problem-solving ability.
• Attention to detail and customer-first mindset.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare parts searches and purchases.

Conoscenze

French C1

English C1

Customer Service

Problem-solving

Descrizione del lavoro

A leading coaching organization in Italy is seeking a Customer Support Representative fluent in French and English. The successful candidate will manage customer requests via various channels and troubleshoot technical issues while ensuring an exceptional service experience. With a customer-first mindset and 1-2 years of relevant experience, you will enjoy a supportive environment and potential hybrid work after 6 months.