Bike Service Technician & Customer Support

Shimano Europe Group; Losine; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading sporting goods manufacturer is seeking a passionate Service Technician in Lombardia, Italy. This role involves supporting customers through technical assistance and overseeing warranty claims. Ideal candidates have 3–5 years of relevant experience and strong communication skills in both Italian and English. This position offers a dynamic work environment and the opportunity for professional growth.

Servizi

Pleasant working environment

Opportunities for professional growth

Team-oriented culture

Competenze

• 3–5 years of experience in a similar role or as a bike mechanic.
• Passion for cycling with knowledge of Shimano's products.
• Experience with automated order processing.

Mansioni

• Review and follow up on service and warranty claims.
• Repair goods sent in by customers and offer recommendations.
• Create and deliver training material and provide technical support.

Conoscenze

Customer service orientation

Communication skills in Italian

Communication skills in English

Problem-solving

Attention to detail

Strumenti

CRM systems

Word

Excel

Descrizione del lavoro

A leading sporting goods manufacturer is seeking a passionate Service Technician in Lombardia, Italy. This role involves supporting customers through technical assistance and overseeing warranty claims. Ideal candidates have 3–5 years of relevant experience and strong communication skills in both Italian and English. This position offers a dynamic work environment and the opportunity for professional growth.