Back Office Specialist OTC

Apleona Italy Spa; Milano; In loco; EUR 30.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading facility management company in Milano is seeking a Back Office Specialist for Technical & Maintenance Services. The candidate will oversee and coordinate performance and administrative tasks across multiple sites. Key responsibilities include monitoring service requests, managing KPIs, and supporting the ERP system. Ideal candidates should have a diploma or degree, strong Excel skills, and experience in facility services. A permanent, full-time contract is offered with a salary between €30,000 and €35,000.

Servizi

Gross annual salary between €30,000 and €35,000

Permanent full-time contract

Meal vouchers (€8.26 / day)

Company laptop and mobile phone

Opportunity to join a growing team

Mansioni

• Ensure effective handling of service requests and monitor performance metrics.
• Track and control Key Performance Indicators as defined in the contract.
• Coordinate Planned Preventive Maintenance (PPM) and Work Orders in collaboration with Site Managers.
• Manage purchase order processing, monthly cost submissions to the Client, and other administrative duties.
• Provide support in maintaining and improving Service Level Agreements (SLAs).
• Act as the main contact for global programs such as tool deployment and capital investment planning.
• Prepare and present monthly and quarterly reports to regional managers.
• Serve as SPOC for requests involving multiple sites.
• Support administrative tasks within the ERP system.

Conoscenze

Solid proficiency in Microsoft Excel

Familiarity with ticketing and maintenance management platforms (e.g., MANPRO)

Strong interest in the technical and maintenance sector

Previous experience in back office roles within facility or technical services

Formazione

Diploma or university degree, preferably in technical-economic disciplines

Descrizione del lavoro

At Apleona Italy , we believe that every success begins with people . For years, we have supported our clients with a human and proactive approach to Integrated Facility Management , combining technical expertise , team spirit, and genuine passion across all our services. Every day, our employees apply their skills to create more efficient , sustainable , and livable work environments. We don’t just manage spaces—we build relationships, nurture talent, and foster trust. Our clients know they can rely on a partner who listens, understands, and acts. Together, we turn goals into results, thanks to the quality of our “Facility Management – made in Germany.”

To support the operations of a major international client, we are looking for a Back Office Specialist – Technical & Maintenance Services to join our Operational Technical Center.

The candidate will be responsible for overseeing and coordinating the performances and administrative tasks of the Facility Management services across multiple production sites, (1 office building and 5 production sites), working closely with the respective Site Managers within the scope of the contract.

What We Offer :

• Gross annual salary between €30,000 and €35,000
• Permanent full-time contract directly with the company
• Meal vouchers (€8.26 / day)
• Company laptop and mobile phone
• Opportunity to join a growing, collaborative, and high-performing team

Responsibilities :

• Performance Monitoring & Help Desk Coordination - Ensure effective handling of service requests and monitor performance metrics.
• Contractual KPI Management - Track and control Key Performance Indicators as defined in the contract.
• PPM and Work Order Oversight - Coordinate Planned Preventive Maintenance (PPM) and Work Orders in collaboration with Site Managers.
• Administrative and Financial Tasks - Manage purchase order processing, monthly cost submissions to the Client, and other administrative duties.
• Contractual SLA Support - Provide support in maintaining and improving Service Level Agreements (SLAs).
• Single Point of Contact (SPOC) for Global Initiatives - Act as the main contact for global programs such as tool deployment and capital investment planning.
• Reporting Activities - Prepare and present monthly and quarterly reports to Apleona regional managers.
• Multi-Site Coordination - Serve as SPOC for requests involving multiple sites.
• ERP System Administration - Support administrative tasks within the ERP system, especially for country-level implementation of global initiatives.

Qualifications :

• Diploma or university degree, preferably in technical-economic disciplines

Required Skills :

• Solid proficiency in Microsoft Excel
• Familiarity with ticketing and maintenance management platforms (e.g., MANPRO)
• Strong interest in the technical and maintenance sector
• Previous experience in back office roles within facility or technical services

Our organisation operates in accordance with gender equality and is committed to supporting inclusivity and diversity. Please submit your application without providing any information regarding your marital status. Applications must not contain any information regarding family status. No compensation or employment costs are borne in whole or in part by workers, even at the time of recruitment. This advertisement is addressed to both sexes, in accordance with Legislative Decree 98 / 2006, and to people of all ages and nationalities, in accordance with Legislative Decrees 215 / 03 and 216 / 03. Apleona Italy is an SA 8000 and Uni PDR 125 certified company, committed to quality processes and non-discrimination.