Assistant Outlet Manager Casa Brera

Marriott Hotels Resorts; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Milan is looking for an Assistant Outlet Manager to oversee F&B operations and lead the team in providing exceptional service. The ideal candidate will have experience in luxury hospitality, be fluent in English and Italian, and possess strong leadership skills. The role involves managing day-to-day operations, ensuring compliance with standards, and fostering a customer-focused environment.

Servizi

Discounted room nights

World-class training programs

Performance recognition programs

Competenze

• Experience managing daily F&B operations in upscale or luxury hospitality.
• Proven ability to motivate, coach and engage teams to deliver high performance.
• Fluent in English and Italian.

Mansioni

• Oversee F&B operations in the outlet.
• Lead the F&B team and manage daily operations.
• Ensure compliance with food & beverage policies.

Conoscenze

Leadership

Customer Service

Event Planning

Team Management

Problem Solving

Communication

Formazione

Experience in luxury hospitality

HACCP knowledge

Descrizione del lavoro

Description

Casa Brera a Luxury Collection Hotel belonging to Marriott International is currently recruiting an Assistant Outlet Manager.

Reporting to the F&B Outlets Manager the ideal candidate has a 360 understanding of luxury lifestyle hospitality and national and international experience in leading and training teams promoting and organizing events.

This position supports the smooth running of daily F&B operations across our restaurant Etereo. It combines hands‑on involvement with team coordination, guest experience and operational standards.

We are looking for someone collaborative with a strong sense of responsibility and a drive to make a meaningful impact through their work.

About us

Located near the iconic Teatro alla Scala, Casa Brera a Luxury Collection Hotel Milan is an authentic expression of the city’s evocative spirit intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance brought to life by celebrated designer Patricia Urquiola, there are 101 guestrooms and 15 suites including the refined Milanese Suite.

Favored by locals and guests, Casa Brera a Luxury Collection Hotel Milan is a must‑visit location for worldly epicureans. Presenting a symphony of flavors regional cuisine is redefined. A rare sky bar and restaurant Etereo is where a rooftop pool and panoramic views meet exceptional addition guests can savor delicious breakfast options and enjoy classic Milanese aperitivo.

Here you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

The main responsibilities of the position are:

• Overseeing the F&B operations in the outlet.
• Leading the F&B team and managing the daily operations of the outlet.
• Applying Standard Operating Procedures and company guidelines.
• Managing controllable expenses to achieve or exceed budgeted goals.
• Full‑time position: 5 days a week with 2 days off.
• Starting date as soon as possible.

What you’ll do

Managing Day‑to‑Day Operations

• Supervises and manages employees and all day‑to‑day operations of the hotel outlet.
• Understands employee positions well enough to perform duties in employees absence.
• Maintains service and sanitation standards in restaurant.
• Reviews staffing and schedules with the outlet’s supervisors to ensure that guest service operational needs and financial objectives are met.
• Supports the management in planning, organizing and promoting events on‑property.
• Be responsible for stock control inventory orders and stockroom operations in conjunction with Purchasing department.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors in line with Marriott and brand values.
• Identifies the developmental needs of others and coaches, mentors or otherwise helps others to improve their knowledge or skills in line with Marriott.
• Develops specific goals and plans to prioritize, organize and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow‑up and hands‑on management.
• Ensures compliance with all applicable laws and regulations.
• Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
• Manages day‑to‑day operations ensures the quality standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints and records them into the property internal system.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to associates including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on‑going training to understand guest expectations.
• Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co‑workers and associates by telephone, in written form, e‑mail or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in F&B in the absence of F&B Outlets Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices using the company internal system.

The impact you’ll make

We believe our Associates are the foundation of our organization that allows us to breathe life into our strategy and continue our industry leadership in the F&B space.

As part of this foundation you will lead a concept and create unique guest experiences that draw hotel guests and patrons from the surrounding community. You’ll work closely with a team of inspiring professionals and mentor F&B enthusiastic and passionate team members setting the standard for the highest luxury service creatively positioning the outlet in the local market and driving topline and customer growth.

What you’ll need :

• Experience managing daily F&B operations in upscale or luxury hospitality.
• Proven ability to motivate, coach and engage teams to deliver high performance and service excellence.
• Comfortable working cross‑functionally and supporting departmental goals.
• Fluent English and Italian.
• Can‑do attitude and willing to go the extra‑mile.
• Solid experience in managing and training teams.
• Knowledge of HACCP policies and procedures.
• Ability to plan, organize and promote small to medium size events.
• A warm people‑oriented demeanor and a team‑player attitude.

What we offer :

• Become part of Marriott International the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
• World‑class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
• Discounted room nights, meals and spa access in more than 9,000 hotels worldwide – because your wellbeing means so much.
• Discounts for your friends and family.
• 5 euros breakfast when staying at any of our European hotels.
• Performance and Recognition programs.
• Wellness and sustainability initiatives.

Explore our very big world

As a world‑class leader in the travel industry there’s no better place than Marriott International to make your mark. Joining us you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role and for that you’ll be appreciated and valued.

Equal Opportunity

Marriott International is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.