Agent Experience Coordinator

Modus Closing; Napoli; In loco; EUR 29.000 - 43.000; Tempo pieno

Descrizione del lavoro

A leading real estate firm in Naples is seeking an Agent Experience Coordinator. This role involves welcoming customers, managing office operations, and providing support for technology adoption. Ideal candidates will have customer service experience and a passion for community engagement. The position offers a wide range of perks including health benefits and paid time off.

Servizi

Paid vacation

Health benefits

401(k) plan

Flexible spending accounts

Pet insurance

Competenze

• 1-2 years experience in customer service or office management.
• Previous experience in real estate is a plus.
• Ability to lift up to 25 lbs.

Mansioni

• Welcome guests and manage mail distribution.
• Support adoption of Compass technology.
• Collaborate on onboarding processes for new customers.
• Provide basic marketing support.
• Answer questions related to office technology.

Conoscenze

Customer service

Office management

Problem-solving

Communication

Strumenti

Zendesk

Salesforce

Confluence

Descrizione del lavoro

Overview

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything runs smoothly and that Compass office standards are maintained. You will support a small roster of customers with understanding Compass, training on our tools and programs, assisting with marketing requests, and more. You are passionate about your customers, delivering a world-class experience, and partnering with the agent experience team when support is needed.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and liaising with marketing specialists for more complex requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Perks

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Culture & Equal Opportunity

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.