Aftermarket Technical Support Specialist

Ab Electrolux; Assago; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global appliance company in Assago is seeking a Technical Support Agent to join their Aftermarket Team. The role involves handling communications with service providers to resolve technical issues, evaluating quality data, and creating technical articles. Ideal candidates will have relevant technical support experience and be fluent in both Italian and English, with strong problem-solving skills. This position offers opportunities for professional development.

Competenze

• Relevant experience within a technical support role, ideally in a similar industry.
• Experience in dealing with technical counterparts/service providers.
• Proactive approach and problem-solving attitude.

Mansioni

• Handling inbound/outbound emails from ISP to find and provide technical solutions.
• Evaluating quality data and collaborating with European Factories.
• Creating technical articles on the knowledge management system.

Conoscenze

Technical support experience

Problem-solving attitude

Good analytical capabilities

Good communication skills

Knowledge of Microsoft Office

Fluency in Italian

Fluency in English

Strumenti

Microsoft Excel

Microsoft PowerPoint

Descrizione del lavoro

A leading global appliance company in Assago is seeking a Technical Support Agent to join their Aftermarket Team. The role involves handling communications with service providers to resolve technical issues, evaluating quality data, and creating technical articles. Ideal candidates will have relevant technical support experience and be fluent in both Italian and English, with strong problem-solving skills. This position offers opportunities for professional development.