Workplace Service Delivery Sr Manager

8101 Acc Sol Pvt Ltd Company; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Accenture in Mumbai seeks a Senior Manager to oversee end-to-end Workplace Operations, including facilities, governance, and compliance across locations. You will lead vendor management, CRE coordination, and energy/sustainability initiatives while building high-performing teams.

The role requires extensive experience in IT/ITES workplace operations, strong leadership, and proficiency with Power BI/Power Apps; you will manage budgets and reporting, ensuring safety and business continuity.

Qualifications

• Knowledge ofIntegrated Facility Management and governance.
• Experience leading large operations teams across facilities.
• Strong analytical and MIS reporting capabilities.

Responsibilities

• Lead day-to-day workplace operations across locations.
• Govern service delivery partners to meet SLAs and KPIs.
• Drive continuous improvement via service reviews.
• Manage budgets with site teams and CRE coordination.
• Ensure compliance across safety, audits, and licenses.
• Lead stakeholder engagement and leadership forums.

Skills

Leadership

Communication

Problem solving

Multi-priority management

Education

Graduate or postgraduate degree

Electrical/Mechanical Eng or MBA

Tools

Power BI

Power Apps

MS Office

Job description

Job Description: Senior Manager, Workplace Operations

Job Details

Job Title Workplace Service Delivery – Senior Manager

Career Level CL – 6

Job Family / Function Workplace Operations

Location Mumbai

Job Summary Leads end-to-end workplace service delivery across assigned locations, ensuring safe, compliant, cost-effective, and high-quality Integrated Facility Management aligned to business needs and corporate standards. Oversees vendor governance, engineering services, statutory compliance, corporate real estate coordination, workplace experience, sustainability, EHS, and business continuity while building strong stakeholder partnerships and leading high-performing teams.

Essential Functions and Responsibilities

Integrated Facility Management

• Lead day-to-day workplace operations across assigned locations.
• Govern service delivery partners to meet agreed scope, SLAs, KPIs, and OLAs.
• Run periodic service reviews and drive continuous improvement actions.
• Manage operating and capital budgets in partnership with commercial and site teams.
• Establish a standardized MIS and reporting cadence (weekly/monthly/quarterly) for performance, risks, and compliance.
• Deploy global policy, process, and operating model updates across the locations in scope.

Engineering and Technical Services

• Govern engineering infrastructure, asset uptime, and performance of service partners.
• Drive R&M planning and OPEX / CAPEX initiatives aligned with safety and sustainability.
• Leverage digital tools (meters, sensors, SLA trackers) to improve service quality.
• Support energy efficiency and sustainability initiatives.

Statutory Compliance and Risk Management

• Ensure compliance with statutory regulations and third-party legal requirements.
• Track and manage license renewals (fire, lifts, building safety, water quality, etc.).
• Maintain HSE documentation and lead responses to statutory, client, internal, and external audits.
• Liaise with Legal, HR, Contract Management, Commercial, TPV, and other stakeholders.

Corporate Real Estate (CRE)

• Manage landlord interactions and operational lease obligations.
• Escalate CAM, MSA, and contractual issues to CRE leadership.
• Support site acquisition, disposition, transitions, and risk-free handovers.
• Coordinate with CRE, Procurement, Finance, and Controllership.

Workplace Governance and Stakeholder Management

• Drive structured CRM connects with DU leaders, SDLs, and senior stakeholders.
• Present KPI performance and manage escalation resolution through enterprise tools.
• Lead engagement forums such as townhalls, bay walks, and FGDs.
• Act on feedback to strengthen client satisfaction.

Security, EHS, and Business Continuity

• Oversee physical and electronic security systems and fire safety.
• Ensure compliance with EHS protocols and wellness standards.
• Lead response during BCP or crisis situations and participate in leadership calls.
• Govern wellness facilities and emergency support systems.

Cafeteria and Food Services

• Oversee aggregator-managed cafeteria services and SLA compliance.
• Ensure food quality, hygiene, sanitation, and statutory compliance.
• Lead food committee reviews and vendor performance actions.
• Manage licenses and documentation for food services.

Team Leadership and Development

• Right-size direct and vendor teams with clear role definitions.
• Ensure completion of mandatory trainings for Accenture and TPV staff.
• Deliver performance feedback and reviews.
• Promote innovation, engagement, and employee well-being.

Projects and Transitions

• Ensure smooth transition of new workplace projects into operations.
• Participate in transition phases to ensure operational and business readiness.
• Support high-profile leadership and client visits and events.

Qualifications

Knowledge, Skills, and Abilities Integrated Facility Management Vendor Governance & Performance Management Engineering & Infrastructure Management Statutory Compliance & Audit Management Corporate Real Estate Operations Workplace Governance & Client Management Business Continuity & Crisis Management Leadership and behavioral skills Strong people leadership and stakeholder management High integrity and sound judgment Structured problem-solving and decision-making Ability to manage multiple priorities in a fast-paced environment Strong communication and presentation skills Technical and digital skills MS Word, Excel, PowerPoint Working knowledge of Power BI and Power Apps preferred Strong analytical and MIS reporting capabilities Technology adoption with focus on AI and innovative workplace solutions Experience Minimum 20 years of experience in IT / ITES workplace or facilities operations. Education Graduate or postgraduate degree in any discipline. Electrical/Mechanical Engineering degree and/or full-time MBA.

Work Environment and Physical Requirements

This role is primarily office-based with regular on-site presence across workplace facilities. May require walking through office spaces, mechanical/electrical areas, and participating in emergency drills and incident response as needed. Communicating in the local Kannada language will be added advantage.

Travel

Travel may be required periodically for site visits, transitions, audits, and business needs.

Preferred Qualifications

Electrical/Mechanical Engineering degree and/or full-time MBA preferred. Working knowledge of Power BI and Power Apps preferred.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture.