Workload Automation and Scheduling Lead

56672 Ameriprise India LLP; Dadri; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Ameriprise India LLP is seeking a Tidal Workload Automation Lead to oversee Scheduling Operations, ensure platform stability, and drive service improvements in a 24x7 environment.

The role requires leadership of scheduling operators, governance of incidents, and collaboration with automation engineers to optimize monitoring, reporting, and proactive production support. In-office collaboration with flexible work-from-home days is expected.

Qualifications

• Experience leading scheduling operators in a 24x7 environment.
• Strong knowledge of incident, change, and problem management.
• Ability to mentor teams and drive continuous improvement.

Responsibilities

• Lead a team of Scheduling Operators ensuring high availability.
• Provide guidance and training to customers for scheduling needs.
• Manage on-call rotation and SLA adherence.
• Collaborate with Automation Engineers on monitoring and support.

Skills

Leadership

Scheduling

Incident management

24x7 support

Automation

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

The Tidal Workload Automation Lead is responsible for overseeing Scheduling Operations, ensuring the stability, availability, and efficiency of the Tidal Workload Automation platform. This role provides technical leadership, operational governance, customer support, incident management, and continuous service improvement while leading a team of scheduling operators in a 24x7 support environment.

Key Responsibilities

Platform Operations & Service Delivery

Lead a team of Scheduling Operators supporting the Tidal Workload Automation platform and ensure high availability and operational efficiency. Provide guidance, training, and support to customers for their scheduling development and operational requirements. Create, maintain, and manage scheduling rosters to ensure 24x7 operational coverage. Work closely with Automation Engineers on monitoring, reporting, analytics, and proactive production support activities. Provide technical consultation for new projects requiring automation or scheduling setup while considering existing job dependencies and automation processes. Ensure all incidents and service requests assigned to the team are handled within defined SLA targets. Escalate and manage major incidents, extended service outages, and situations where service levels are at risk. Continuously monitor automation queues and workload requests to ensure timely processing and resolution.

Incident, Request & Problem Management

Restore normal service operations as quickly as possible through effective troubleshooting, diagnosis, and resolution of incidents. Accurately record, prioritize, and manage incidents and service requests against agreed service levels and resolution targets. Maintain high-quality documentation of incident resolutions and service request outcomes for future reference and analysis. Identify recurring issues and recommend candidates for Problem Management to drive long-term resolution. Drive continuous improvements in incident and request management processes to improve service quality and operational efficiency.

Leadership & Team Management

Monitor team workloads and ensure all incidents and requests are progressing within SLA commitments. Mentor and develop team members through coaching, knowledge sharing, and continuous learning opportunities. Collaborate with Automation SMEs and leadership to identify skill development opportunities for the team. Encourage effective knowledge sharing across support teams to improve first-time resolution rates and service quality. Develop and maintain internal operational processes that ensure consistency, quality, and governance across the service.

Knowledge Management & Continuous Improvement

Contribute to maintaining service catalogs, knowledge bases, operational procedures, and support documentation. Promote knowledge transfer within the team and across IT Service Delivery functions. Identify cost-effective opportunities for operational improvements and recommend solutions that meet customer requirements. Evaluate emerging technologies and industry best practices to enhance service capabilities and team effectiveness.

Stakeholder & Customer Management

Communicate effectively with internal teams, business stakeholders, and external customers. Build strong working relationships with global partners, including U.S.-based teams and stakeholders. Escalate customer concerns appropriately and work with management to deliver effective solutions. Support high-visibility incidents and critical operational events with professionalism and urgency.

Operational Support Requirements

Participate in a 24x7 on-call support rotation. Provide after-hours support for planned maintenance activities, power-down exercises, application deployments, patches, and production fixes as required. Operate effectively in a dynamic and fast-paced environment requiring frequent prioritization and context switching.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Full time Timings (2:00p-10:30p)

India Business Unit AWMPO AWMP&S President's Office

Job Family Group Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Since 1894, Ameriprise Financial has helped people feel more confident about their financial future. Guided by strong values and a deep commitment to clients, we've remained a trusted leader in financial planning and advice for more than 130 years. Through our businesses, Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance & Annuities, we deliver advice, investment and protection solutions designed for long-term success. While each business brings distinct capabilities and expertise, all are united by our unwavering focus on clients and a strong financial foundation. For you, that means the opportunity to build a meaningful career in a high-performing, collaborative culture where your expertise can grow, your contributions are valued and your work can make a real impact. As a global financial services company with three complementary businesses, the breadth of our capabilities sets us apart. It also creates unique opportunities for employees to learn, collaborate and grow their careers: Ameriprise Financial: Financial planning, advice and wealth management. Columbia Threadneedle Investments: Global asset management serving individual, institutional and corporate clients. RiverSource Insurance & Annuities: Products and solutions designed to help clients protect and grow their wealth. Explore opportunities within each business and region below. Ameriprise US | Careers Ameriprise India | Careers Columbia Threadneedle Investments US | Careers Columbia Threadneedle Investments EMEA APAC | Careers RiverSource | Careers