Workforce Services Associate

Accenture in India; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in India is seeking a Workforce Services Associate to support Trust & Safety-related workforce management activities. The role focuses on scheduling, forecasting, real-time monitoring, and capacity planning within a dynamic team.

You will develop data-driven reports and collaborate across functions to optimize staffing and service levels. Ideal candidates have 1 to 3 years of experience, an any-graduation background, and proficiency in Excel and VBA.

Qualifications

• Graduation in any discipline.
• Familiarity with WFM concepts and processes.

Responsibilities

• Support workforce planning, scheduling, forecasting and capacity planning.
• Prepare data-driven reports and dashboards.
• Collaborate with cross-functional teams to align workforce strategies with business goals.
• Act as SME for WFM tools and methodologies.
• Handle rotating shifts as required.

Skills

Workforce Management

Excel

VBA

Education

Any Graduation

Tools

Microsoft Excel

Job description

Skill required:

Trust & Safety - Workforce Management (WFM)

Designation:

Workforce Services Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
• Knowledge of Workforce Management
• Decent knowledge of VBA and Microsoft Excel to create pivot tables, graphs and charts
• Analytical skills that allow for the development of data-driven reports
• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Strong written and verbal communication skills to effectively relate data to coworkers
• Excellent critical thinking skills to help solve business
• An institutional process that maximizes performance levels and competency for an organization.
• The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for?
• Primary skill - Workforce Management (WFM) - P2
• Manage and support complex WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning.
• Collaborate with cross-functional teams to ensure alignment of workforce strategies with business goals.
• Act as an SME for WFM tools and methodologies, ensuring optimal staffing and service level achievement. Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts