Workforce Management Scheduler

Conduent; Karnataka; On-site; INR 600,000 - 900,000; Full time

Job summary

Conduent is seeking a Workforce Scheduling Specialist in Karnataka, India, to develop and maintain accurate staff rosters using Genesys, Avaya, or Verint systems. You will collaborate with teammates to optimize staffing and review WFM data to guide scheduling decisions.

Ideal candidates bring 1–10 years in BPO/call centre roles, strong knowledge of scheduling tools, and a solid grasp of capacity planning principles to ensure compliant, efficient operations.

Qualifications

• 1-10 years of experience in a similar role within the BPO/Call Centre industry.
• Proficiency in scheduling software such as Genesys, Avaya, or Verint; ability to learn new systems quickly.
• Strong understanding of workforce planning principles and practices; experience with capacity planning tools preferred.

Responsibilities

• Develop and maintain accurate workforce schedules to meet business demands using Genesys, Avaya, or Verint systems.
• Collaborate with team members to identify capacity planning needs and optimize staffing levels for optimal efficiency.
• Analyze data from various sources (e.g., WFM reports) to inform schedule decisions and improve overall performance.
• Ensure compliance with company policies, procedures, and regulatory requirements related to labor management.

Skills

Workforce planning

Capacity planning

Data analysis

Team collaboration

Tools

Genesys

Avaya

Verint

Job description

Roles and Responsibilities :

• Develop and maintain accurate workforce schedules to meet business demands using Genesys, Avaya, or Verint systems.


• Collaborate with team members to identify capacity planning needs and optimize staffing levels for optimal efficiency.


• Analyze data from various sources (e.g., WFM reports) to inform schedule decisions and improve overall performance.


• Ensure compliance with company policies, procedures, and regulatory requirements related to labor management.

Job Requirements :

• 1-10 years of experience in a similar role within the BPO/Call Centre industry.


• Proficiency in scheduling software such as Genesys, Avaya, or Verint; ability to learn new systems quickly.


• Strong understanding of workforce planning principles and practices; experience with capacity planning tools preferred.