Workforce Management - Associate Manage

HCLTech; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

HCLTech is seeking a Capacity Planner to ensure optimal utilization of resources and alignment with demand. You will analyze usage, forecast needs, and collaborate with sales, production, and operations to balance capacity with business goals.

The role requires strong analytical capabilities, stakeholder communication, and project management to lead schedulers and real-time analysts toward continuous improvement.

Qualifications

• Analytical and problem-solving abilities to interpret data and drive decisions
• Strong verbal and written communication across levels of the organization
• Ability to manage multiple projects with deadlines and priorities
• Detail-oriented mindset to ensure accuracy in planning and reporting
• Flexibility to adapt to changing business needs and priorities
• Experience engaging and aligning stakeholders with planning outcomes

Responsibilities

• Stakeholder management: Strategical approach in engaging stakeholders to ensure their needs and expectations are effectively addressed
• Resource analysis and planning: Analyze current resource utilization and predict future needs based on historical data, market trends, and business forecasts
• Demand forecasting: Collaborate with sales, marketing, and production teams to forecast demand and prepare capacity plans accordingly
• Capacity management: Develop and implement strategies to ensure that the organization’s capacity meets current and future business needs
• Team management: Leading schedulers and RTAs with clear goals and constructive feedback for development
• Performance reporting: Generate reports on resource utilization, capacity planning, and performance metrics for management review
• Stakeholder collaboration: Work with operations, finance, and HR to align capacity planning with goals
• Continuous improvement: Identify opportunities for process improvements and best practices in capacity planning
• Risk management: Assess risks related to capacity constraints and develop contingency plans

Skills

Analytical skills

Communication

Project management

Attention to detail

Adaptability

Stakeholder management

Education

Bachelor’s degree in business administration or related field

Tools

Capacity planning tools

Microsoft Office Suite

Job description

Job Description for Capacity Planner Role

Overview

A Capacity Planner ensures that an organizations resources are utilized efficiently to meet current and future demands. This role is essential in industries such as manufacturing, IT, and logistics, where balancing resources and demand is crucial for achieving operational excellence.

Key Responsibilities

• Stakeholder Management: Strategical approach in engaging stakeholders to ensure their needs and expectations are effectively addressed
• Resource Analysis and Planning: Analyze current resource utilization and predict future needs based on historical data, market trends, and business forecasts.
• Demand Forecasting: Collaborate with sales, marketing, and production teams to forecast demand and prepare capacity plans accordingly
• Capacity Management: Develop and implement strategies to ensure that the organization’s capacity meets current and future business needs
• Team Management: Fostering collaboration, providing clear goals, offering constructive feedback, and supporting continuous learning and development by upskilling the team of Schedulers and Real Time Analysts
• Performance Reporting: Generate reports on resource utilization, capacity planning, and performance metrics for management review
• Stakeholder Collaboration: Work closely with various departments, including operations, finance, and human resources, to align capacity planning with organizational goals
• Continuous Improvement: Identify opportunities for process improvements and implement best practices in capacity planning and resource management
• Risk Management: Assess potential risks related to capacity constraints and develop contingency plans to mitigate those risks

Qualifications

• Educational Background: Bachelor’s degree in business administration, Supply Chain Management, Operations Management, or a related field
• Experience: Minimum of 3-5 years of experience in capacity planning, resource management, or a similar role
• Technical Skills: Proficiency in capacity planning tools and software, data analysis, and Microsoft Office Suite
• Analytical Skills: Strong analytical and problem solving skills to interpret data and make informed decisions
• Communication: Excellent verbal and written communication skills to effectively collaborate with stakeholders at all levels
• Project Management: Ability to manage multiple projects simultaneously and meet deadlines
• Attention to Detail: High level of attention to detail to ensure accuracy in capacity planning and reporting
• Adaptability: Flexibility to adapt to changing business needs and priorities

Preferred Qualifications

• Advanced Degree: Master’s degree in a related field
• Certifications: Certifications in capacity planning,
• Industry Experience: Experience in the BPO industry is must
• Software Proficiency: Experience with advanced capacity planning and resource management software
• Proficiency in MS Suites specially in Excel and Power Point