Workforce Management Analyst

Aptino, Inc.; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Aptino, Inc. is hiring a Scheduling Analyst in Pune (Viman Nagar). This onsite role requires strong MS Excel expertise and substantial experience creating shift bids and schedules for 200+ staff across 4+ sites.

Shift: 7:30 pm–4:30 am IST; on-site, 5 days a week, with two weeks off. You will generate regular schedules to maximize resource utilization, run scheduling analyses, maintain intra-day performance reports, ensure data integrity in the WFM system, and coordinate with multiple teams to

Qualifications

• 5+ years of experience with shift bidding and schedule creation.
• Experience generating schedules for 200+ staff across 4+ sites.
• Proficiency with IEX or equivalent WFM tools.
• Knowledge of daily/weekly/multi-skill scheduling rules.
• Ability to ensure data integrity in WFM systems.

Responsibilities

• Generate regular schedules to maximize resource efficiency.
• Provide scheduling analyses and staff recommendations.
• Maintain intra-day performance reports.
• Ensure data integrity in WFM systems.
• Report historical statistics and trends.
• Create New Hire and Department Shift Bids.
• Collaborate with VCI staff to determine scheduling needs.
• Communicate scheduling requirements across teams.

Skills

Shift bidding

Schedule creation

WFM

MS Excel

Data analysis

Tools

IEX

WFM tools

Job description

Note: Must have strong expertise doing manual calculation with MS Excel.

Position: Scheduling Analyst

Location: Viman Nagar, Pune, MH, India

Start Date: ASAP (30-60 days’ notice period is max...ideally sooner)

Shift time: 7:30 pm - 4:30 am IST (2 weeks offs)

Onsite - 5 days' work from office

Role and Key Responsibilities

• Ensure schedules are generated on a regular basis to maximize efficiency of resources
• Provide various scheduling analyses to ensure optimal schedules and provide staff recommendations.
• Provide and maintain Intra-day Performance reports
• Ensure data integrity within WFM system
• Capture, store and report on historical statistics
• Provide and create New Hire and Department Shift Bids
• Collaborate with multiple VCI staff to identify scheduling requirements.
• Establish and maintain communication channels to ensure scheduling and resources are met.
• Provide various WFM Presentations such as New Hire Presentation and Department Quarterly Revie

Key Skills & Knowledge

• Need 5+ yrs Exp with shift biding and schedule creation - need someone who has experience in generating schedules, running massive bids for 200+ people and 4+ sites at a minimum
• Tools Knowledge – Very Good IEX knowledge is must or Any WFM tools.
• Should have knowledge of Daily Rule/ Weekly Rule/ Multi Skill Scheduling Rules/ Single Skill Scheduling Rules/ Setup MU/CT/TOG/MU Set/CT
• Ensure schedules are generated on a regular basis to maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver contractual requirements consistently.
• Ensuring that all exceptions and future changes are logged in the Work Force Management tool in a timely fashion, if possible before the event and appropriate adjustments are made to ensure minimum impact on consistent delivery of service level.
• Understand key metrics and financial drivers for all contracts and to use this knowledge to drive performance improvements. Complete new hire, leavers & internal transfer processes including contacting HR & updating WFM system(s) in a timely manner.
• Provide various scheduling analysis to ensure optimal schedules and provide staff recommendations. Provide and maintain Intra-day Performance reports
• Ensure data integrity within WFM system Capture, store and report on historical statistics Provide and create New Hire and Department Shift Bids
• Collaborate with multiple VCI staff to identify scheduling requirements.
• Establish and maintain communication channels to ensure scheduling and resources are met. Provide various WFM Presentations such as WBR