Workflow Lead - Clinical Data Management

Laboratory Corporation; Bengaluru; Hybrid; INR 1,500,000 - 2,400,000; Full time

Job summary

Labcorp in Bengaluru, India, seeks a Workflow Lead to manage data reconciliation, queries, and delivery of study milestones. The role provides SME guidance, supports audits, and drives continuous process improvements in a hybrid work setup.

Key responsibilities include overseeing data analyst workflows, resource planning, and cross-functional collaboration to ensure quality, compliance, and timely execution of DRC deliverables.

Qualifications

• Bachelor's degree in science or related field is required.
• Strong leadership and stakeholder management skills.
• Excellent communication in English and analytical thinking.

Responsibilities

• Oversee data reconciliation and query management to meet milestones.
• Act as SME for data revision and reconciliation processes and guide the team.

Skills

Leadership

Stakeholder management

English communication

Analytical thinking

Problem solving

Education

Bachelor's degree in science or related field

Tools

Microsoft Office

Job description

Labcorp is seeking a Workflow Lead to join our team in Bengaluru, India.

The Workflow Lead oversees data reconciliation and query management activities to ensure the timely, accurate, and high-quality delivery of study milestones and operational objectives. Acting as a Subject Matter Expert (SME) for data revision and reconciliation processes, this role provides technical guidance, operational support, and issue resolution within a global, customer-focused environment. The position is responsible for maintaining quality and compliance standards, supporting audits and governance activities, monitoring operational performance, and driving continuous process improvements. Working closely with cross-functional stakeholders, the incumbent supports resource planning, team development, operational excellence, and the successful execution of Data Reconciliation Center deliverables.

Work Schedule

Rotational shift

02:00 PM - 11:00 PM

06:00 PM - 03:00 AM

Work Mode:

Hybrid( 3-4 days from office)

Interview Mode:

In person( All interviews are face to face interviews)

Job Responsibilities

Workflow & Resource Management

• Manage Data Analyst (DA) query workflows to ensure timely completion of deliverables and adherence to established turnaround times (TATs).
• Monitor workload, resource allocation, and day-to-day operations to support study milestones, including database lock activities.

Data Analysis & Revision Support

• Serve as the local Subject Matter Expert (SME) for data analysis, data revision, and query management processes.
• Support DA operations by providing guidance on complex queries and coordinating the resolution of urgent requests requiring expedited handling.

Customer & Technical Support

• Collaborate effectively within a global, client- and sponsor-focused environment to ensure high levels of customer satisfaction.
• Provide technical and administrative support for CLS data processing systems and assist in resolving process, system, and application-related issues.

Quality & Compliance

• Lead or support investigations and responses related to quality events (QEs), audits, reportable issues, and other quality-related activities.
• Monitor the effectiveness of corrective and preventive actions to ensure compliance and continuous improvement.
• Maintain query reconciliation processes, provide supporting documentation for audits and inspections, and represent the DA/DRC function during audit activities.

Operational Oversight

• Monitor global DA operational deliverables and manage stakeholder issues and escalations through resolution.
• Support the development, tracking, analysis, and reporting of departmental metrics and performance indicators.
• Conduct quality reviews for employees and trainees, including random quality control (QC) checks to ensure compliance with established standards.
• Provide periodic operational and functional status updates to management.

Process Improvement

• Identify and drive opportunities to improve and innovate DA processes, workflows, and organizational effectiveness.
• Develop metrics, business justifications, and recommendations to support process improvement initiatives.
• Lead or participate in cross-functional projects to implement and sustain process improvements through ongoing monitoring and evaluation.

Additional Responsibilities

• Perform selected duties associated with the Clinical Data Analyst II role, as required.
• Carry out additional responsibilities and special projects as assigned.

Minimum Qualifications

• Bachelors degree in science or related field.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

Experience

• Minimum 7 years of relevant experience within a comparable clinical research, data management, or healthcare environment.
• Proven leadership, stakeholder management, negotiation, and influencing skills in a global, cross-functional environment.
• Strong ability to manage multiple priorities, solve problems, and deliver results in a fast-paced, deadline-driven setting.
• Excellent organizational, analytical, communication, and critical-thinking skills, with working knowledge of medical terminology.
• Self-motivated, detail-oriented professional with a strong commitment to quality, compliance, and process excellence.
• Collaborative, customer-focused, and adaptable, with the ability to work independently and communicate effectively in English.

Preferred Qualifications

• Bachelors or master’s degree in science, Life Sciences, Data Management, or related field.
• Minimum of 8 years of relevant experience.
• Prior experience in lab/clinical data management or healthcare, medical or laboratory functions.
• Experience supporting clinical trials and drug development programs across the study lifecycle.
• Demonstrated ability to lead and influence cross-functional teams within a matrix organization to achieve project and operational