Workflow Automation Engineer (Camunda BPM) - VOIS

VOIS; Maharashtra; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

VOIS, Vodafone Intelligent Solutions, Pune, seeks a Workflow Automation Engineer to design, implement and optimize BPMN-based automation using Camunda to support Zero Touch Operations in 2nd Line Network Operations.

You will translate business requirements into scalable workflow designs, collaborate with cross-functional teams, contribute to MVPs within SAFe, Scrum and Kanban, participate in workshops, document processes, and drive continuous improvement initiatives across the Digital function.

Qualifications

• 4+ years in a technical operations environment.
• Experience in telecom network operations or 2nd line operations.
• Proficiency in Camunda BPMN-based workflow automation.
• Experience with Python and Groovy scripting.
• Knowledge of SAFe, Scrum, Kanban is a plus.

Responsibilities

• Design, develop, and implement workflow automation solutions using Camunda as the primary workflow engine and BPMN 2.0 standards.
• Translate business and operational requirements into scalable workflow designs and automation building blocks.
• Optimise and simplify operational processes to improve automation adoption and operational efficiency.
• Collaborate with 2nd Line Network Operations teams to identify automation opportunities and integrate automated workflows into operational processes.
• Define and contribute to MVPs for workflow automation initiatives.
• Deliver automation solutions within Agile delivery frameworks, including SAFe, Scrum, and Kanban methodologies.
• Support process discovery, workshops, interviews, and documentation activities to understand operational requirements and process dependencies.
• Contribute to workflow lifecycle management, including development, testing, deployment, enhancement, and maintenance.
• Participate in problem identification, troubleshooting, defect resolution, and continuous improvement activities.
• Produce and maintain process maps, workflow documentation, technical documentation, and progress reports.
• Support the wider Zero Touch Operations strategy through workflow automation and operational transformation initiatives.

Skills

Workflow automation

Python scripting

Groovy scripting

Agile methodologies

Stakeholder engagement

Education

Bachelor’s or Master’s in CS/CE/EE/IT/MIS

Tools

Camunda 7

Camunda 8 (advantage)

JIRA

Confluence

Git/GitHub/GitLab

Job description

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a Workflow Automation Engineer with strong expertise in Camunda and BPMN-based workflow automation to join the Vodafone Network Operations Digital function in Pune. This role focuses on designing, implementing, optimising, and deploying workflow automation solutions that support Zero Touch Operations across 2nd Line Network Operations teams.

What You’ll Do

• Design, develop, and implement workflow automation solutions using Camunda as the primary workflow engine and BPMN 2.0 standards.
• Translate business and operational requirements into scalable workflow designs and automation building blocks.
• Optimise and simplify operational processes to improve automation adoption and operational efficiency.
• Collaborate with 2nd Line Network Operations teams to identify automation opportunities and integrate automated workflows into operational processes.
• Define and contribute to Minimum Viable Products (MVPs) for workflow automation initiatives.
• Deliver automation solutions within Agile delivery frameworks, including SAFe, Scrum, and Kanban methodologies.
• Support process discovery, workshops, interviews, and documentation activities to understand operational requirements and process dependencies.
• Contribute to workflow lifecycle management, including development, testing, deployment, enhancement, and maintenance.
• Participate in problem identification, troubleshooting, defect resolution, and continuous improvement activities.
• Produce and maintain process maps, workflow documentation, technical documentation, and progress reports.
• Support the wider Zero Touch Operations strategy through workflow automation and operational transformation initiatives.

Who You Are

• Experience within Telecom Network Operations, ideally in a 2nd Line operational environment.
• Strong knowledge of workflow automation concepts, process orchestration, and BPMN 2.0 standards.
• Demonstrable expertise in Camunda 7, with knowledge of Camunda 8 considered advantageous.
• Experience working with Python and Groovy scripting.
• Understanding of Agile delivery methodologies, including SAFe, Scrum, and Kanban.
• Good analytical, problem-solving, listening, questioning, and stakeholder engagement skills.
• Ability to work effectively with cross-functional teams and translate business requirements into technical workflow solutions.
• Strong organisational and time-management skills.
• Proven commitment to continuous learning, self-development, and professional certifications.
• Knowledge of JIRA and Confluence.
• Familiarity with Git, GitHub, or GitLab repositories.
• Good software development and coding skills.
• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, MIS, or a related discipline.
• Minimum of 4 years’ experience within a technical operations environment.

What's In It For You

• Opportunity to shape workflow automation and Zero Touch Operations initiatives within Vodafone Network Operations.
• Exposure to enterprise-scale workflow orchestration and process automation programmes.
• Collaboration with global stakeholders across operational, business, and technology teams.
• Involvement in modern automation technologies, digital platforms, and software delivery practices.
• Opportunity to contribute directly to operational transformation and service optimisation programmes.

What Skills You Will Learn

• Advanced workflow orchestration using Camunda and BPMN standards.
• End-to-end process automation design and deployment techniques.
• Agile product delivery and MVP development practices.
• Telecom operational process automation and optimisation.
• Automation integration using Python, Groovy, and digital platform technologies.
• Stakeholder management, process mapping, and operational transformation methodologies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.