WFM Analyst - Senior Executive

EXL; Dadri; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading data analytics company in India is seeking a candidate who excels in data analysis and workload management. The role requires the ability to create customized reports using various WFM tools and demonstrates strong Excel skills. Ideal candidates must possess critical thinking and problem-solving abilities, and be capable of working independently. This opportunity is suitable for individuals comfortable in dynamic environments, looking to leverage their analytical expertise.

Qualifications

• Ability to prioritize workload and meet deadlines with attention to detail.
• Solid critical thinking and problem solving skills.
• Demonstrates ability to give and receive feedback effectively.

Responsibilities

• Work independently with minimal supervision.
• Adapt to dynamic workloads and multitask effectively.
• Create customized reports and analyze data.

Skills

Workload prioritization

Critical thinking

Problem solving

Interpersonal skills

Ability to work independently

Analytical skills

WFM systems knowledge

Excel proficiency

Tools

eWFM

Verint/BluePumpkin

IEX

CMS

Job description

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
• Solid critical thinking, problem solving, and interpersonal skills
• Demonstrates ability to give and receive feedback with peers and business partners
• Ability to work independently with minimal supervision
• Must demonstrate sound arithmetic, analytical and problem solving ability.
• Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
• Ability to scrub, dissect and shape data, create customized reports.
• Good Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.
• Create forecasts, schedules and IDPs, run scenarios inside a WFM tool
• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.