WFH - Associate Customer Service Representative

Bill Gosling Outsourcing; Gurgaon; Remote; INR 240,000 - 360,000; Full time

Benefits offered by this job

Work from home

Diversity & inclusion

Job summary

Bill Gosling Outsourcing in India is seeking a dedicated Customer Service Associate to work from home. You will handle inbound and outbound customer inquiries, provide product information, and resolve issues with professionalism while meeting client metrics.

This role emphasizes independent work in a remote setup, strong communication, and a customer-first mindset. Prior experience is welcome but not required, and comprehensive training is provided.

Qualifications

• Minimum High School Diploma or equivalent is required.
• Previous experience in an Agent/Customer Service Representative is preferred but not required.
• Excellent communication and customer-service orientation are essential.

Responsibilities

• Interact with customers daily, responding to inquiries courteously and efficiently.
• Provide information about product features and resolve problems.
• Update customer files with accurate information and ensure compliance with guidelines.
• Engage with customers across calls, emails, and other channels.
• Operate to meet BGO and client metrics and ensure customer satisfaction.

Skills

Communication skills

Customer service

Remote work

Education

High School Diploma

Job description

Job Description:

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Customer Service Associate - Work From Home

Diversity & Inclusion - Special Work From Home Opportunity

• Women Candidates

Are you a woman who is interested in building or continuing your career in customer service but are unable to work from an office due to personal, family, mobility, or other circumstances?

This could be your opportunity to join a professional customer service role with the flexibility to work completely from home.

• Persons with Disabilities (PwD)

Are you a person with a disability who is capable of performing the essential responsibilities of a voice-based customer service role and looking for an opportunity to work from home?

We welcome you to apply. If you have the required communication skills and are able to perform the essential functions of the role, this could be an opportunity to build or continue your career in customer service while working completely from home.

Who Can Apply?

• Women candidates seeking a Work From Home career opportunity.
• Persons with disabilities who can effectively perform the essential responsibilities of a voice-based customer service role.
• Candidates with the required communication skills and customer-service orientation.
• Candidates who are comfortable working independently in a remote environment.

If you have the skills, capability, and willingness to build a career in customer service, we would be happy to hear from you.

What You'll Do

Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information
• Champion company core values and other company programs
• Other duties as assigned

Previous experience in an Agent/Customer Service Representative is preferred but not required.

India - Minimum High School Diploma or equivalent is required

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better!

Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.

If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!

Requirements: