WE’RE HIRING | SERVICE COORDINATOR / AMC COORDINATOR

Ascent Networks Pvt Ltd; Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

Ascent Networks Pvt Ltd is seeking a proactive Service Coordinator / AMC Coordinator to streamline service operations for CCTV, Fire Alarm and Telecom systems across Mumbai.

You will coordinate between customers and field teams, schedule visits, manage service tickets, and maintain AMC records while ensuring customer satisfaction through clear communication in English. Minimum 1 year of relevant experience required.

Qualifications

• Minimum 1 year of experience in Service Coordination / AMC Coordination / Customer Support.
• Experience in CCTV, Fire Alarm or Telecom industry preferred.
• Basic knowledge of CCTV, Fire Alarm and Telecom systems.

Responsibilities

• Coordinate between customers and technical/service teams
• Handle service requests, complaints and follow-ups
• Coordinate AMC activities and maintenance schedules
• Schedule and dispatch technicians for site visits
• Maintain service records, reports and service tickets
• Communicate with customers through calls, emails and chats
• Coordinate with field engineers and technical teams
• Track parts/equipment used during service activities
• Follow up on completed services and customer satisfaction
• Maintain AMC-related records and documentation
• Follow up on pending service requests and closures

Skills

Customer support

Coordination

Communication

Organizational skills

English proficiency

Tools

MS Office

CRM tools

Job description

Preference: Candidates residing on the Western Line of Mumbai preferred

We are looking for a proactive and organized Service Coordinator / AMC Coordinator to coordinate service operations, AMC activities and customer support across CCTV, Fire Alarm & Telecom systems.

• Coordinate between customers and technical/service teams
• Handle service requests, complaints and follow-ups
• Coordinate AMC activities and maintenance schedules
• Schedule and dispatch technicians for site visits
• Maintain service records, reports and service tickets
• Communicate with customers through calls, emails and chats
• Coordinate with field engineers and technical teams
• Track parts/equipment used during service activities
• Follow up on completed services and customer satisfaction
• Maintain AMC-related records and documentation
• Follow up on pending service requests and closures
• Minimum 1 year of experience in Service Coordination / AMC Coordination / Customer Support
• Experience in CCTV, Fire Alarm or Telecom industry preferred
• Basic knowledge of CCTV, Fire Alarm and Telecom systems
• Basic understanding of Networking & IP-based systems
• Proficiency in MS Office – Word, Excel & Outlook
• Good communication and problem-solving skills
• Ability to manage multiple service requests and prioritize tasks
• Customer-focused and well-organized approach
• Good communication skills in English
• Knowledge of modern CCTV & Fire Alarm technologies
• Experience with CRM / Service Management Software
• Good communication skills in English