Warehouse Executive

Flent; Bengaluru; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

ESOPs

Job summary

Flent in Bengaluru (Kudlu Gate) is hiring for an Operations/Customer Success role to own the end-to-end tenant journey, craft fair policies, and coordinate with landlords and vendors to deliver a seamless living experience.

You will design onboarding and offboarding, manage costs and collections, check homes, and drive transparency and accountability across teams to keep tenants engaged and supported.

Qualifications

• Has 2–4 years of experience in Operations, Customer Success, or similar roles.
• Is hands‑on, action‑oriented and doesn’t wait around to solve problems.
• Comfortable to go on-ground to check homes and coordinate with vendors.
• Can handle edge cases and make the right calls fast.
• Values good documentation and accountability.

Responsibilities

• Own the customer journey from move-in to stay.
• Set fair policies aligning customers, landlords, and Flent.
• Keep tenants happy and reduce churn.
• Be the bridge between customers, landlords, and Flent teams.
• Design and run onboarding and offboarding journeys.
• Handle costs, deductions, and collections with transparency.
• Check-in on homes and run SOPs; resolve edge cases.

Skills

2-4 yrs exp

Hands-on

On-site visits

Problem solving

Documentation

Job description

Meet Flent
Renting in India can be a nightmare. Think about it: visiting countless houses, arguing over rent, losing money to brokers, sticking to 11-month contracts, and spending lakhs of rupees into furnishing. It's a lot, and honestly, we deserve better.
This is where Flent comes in. We're creating a new standard of urban renting for India.
Imagine walking into a home that feels like it’s straight out of a lifestyle magazine - fully furnished, beautifully staged, all you need to bring is your clothes and your vibe. No need to persuade landlords, no dealing with brokers, and no 11-month lock-ins. It’s not just a vision; it’s what we believe the top 1% in India truly deserves.
We started Flent because we were fed up. Trying to find a decent place in the city was a nightmare. But beyond the frustration was a deep‑seeded passion for home decor and an eye for detail that we couldn't ignore. Numbers revealed that ~$10 Bn is spent annually on urban renting — and that was the tipping point. It convinced us of the potential to craft the future of renting, designed for those who demand more and compromise less.
Flent is backed by top‑tier VCs and angels. Since our inception in Jan’24, we’ve launched 110+ homes in Bangalore, went viral on X more than we imagined, and crossed $1,000,000 in annual GMV.

Meet Your Team

Hey, I'm Mayank, Co‑Founder & CPO at Flent. I look after everything that defines how people live with us – from furniture and aesthetics to delivering a consistent, high‑quality experience.

For me, customer experience is about one thing : consistency. It’s built by making the right promises and delivering on them - not once, but every single day. And it only works well when everyone is involved : the customer who lives in the space, the landlord who owns it, and the company that makes it all happen.

Honestly, anyone can rent out rooms or furnish houses, there’s nothing remarkable about that. What sets us apart is the care we put into every step, making sure our tenants feel understood and supported.

Experience can seem subjective and hard to measure, but that’s the part I love. Breaking it down into what truly matters, finding ways to track it, and turning it into something we can keep improving every day will define how we evolve.

This role isn’t just about making our customers happy. It’s about setting guardrails, building policies and processes that work for everyone, and owning responsibility when challenges arise. From the day someone moves in to the day they leave, you’ll ensure their trust in us only grows stronger.

What You’ll Do

• Own the customer journey

From the moment they move in, they’re in your hands. You’re their go‑to person for answers, support, and making life easier — you define what “the Flent experience” feels like.

• Set the rules of the game

Renting can get messy, especially in shared spaces. You’ll create fair policies that align customers, landlords, and Flent on what’s right, what’s wrong, and who’s responsible.

• Keep them happy (and staying)

People stick around when they feel at home. You’ll make sure they do — and if they leave, it’s never because we dropped the ball.

• Be the bridge

Customers, Landlords, Flent — you build accountability radially in all directions. If something breaks, leaks, or needs attention, you make sure the right people know and act fast.

What Your Day-to-day Will Look Like

• Design and run smooth onboarding and offboarding journeys.
• Handle costs, deductions, and collections with transparency and fairness.
• Check‑in on homes, run SOPs, and make sure nothing slips through the cracks.
• Handle edge cases with sound judgment and clear decisions.
• Solve problems like a pro - you’ll dig in, resolve fast, and plug the gaps.
• Update internal docs, trackers, and share insights that drive smarter decisions.
• Connect the dots – Bridge customers, landlords, and teams to keep things moving.

We’re Looking For Someone Who

• Has 2–4 years of experience in Operations, Customer Success, or similar roles.
• Is hands‑on, action‑oriented and doesn’t wait around to solve problems.
• Is comfortable to get on‑ground to check homes and coordinate with vendors.
• Can handle edge cases and make the right calls fast.
• Can pick up tools, systems, and processes with ease.
• Values good documentation and accountability.

Compensation, Benefits & Perks

The total cash compensation for this role is upto INR 5 LPA. You’ll be eligible for ESOPs & standard perks beyond the cash component.

The role is based in Kudlu Gate, Bangalore. We do not operate remotely, you should be based in Bangalore to be eligible for this role.

Read more our benefits, leave policy, perks, etc here.

Our Values

It is very important for us that you go through the culture vibe of Flent before you think of applying. We constantly evolve as individuals and as an organization, but we aim to keep these values at the core of our functioning till the day this company exists.

Our Team

Detailed bios of all our team members here.

The Hiring Process

We don’t follow a one‑size‑fits‑all hiring process at Flent. Each role comes with its own way of evaluating what “great” looks like, and we shape the process accordingly.

For this role, the process will likely include a few conversations with the hiring manager and the co‑founders, giving us a chance to understand how you think, what you care about, and how you approach your craft. Along the way, we may also share a short, time‑bound assignment to see how you translate ideas into execution.

At every step, we’re looking beyond just output. We’re paying attention to your curiosity, your judgment, and the way you engage with ideas and people. That’s what helps us figure out if there’s a strong fit on both sides.

Given the volume of applications, we’re only able to reach out when we’d like to move forward. Once we do, we aim to keep the process tight and complete it within 7 to 14 days.

Referral Reward

If you know someone great for Flent, let us know. Once they’re with us for 90 days, you get to choose a reward: a 30‑day stay in a Flent property, a INR 20,000 donation to a charity of your choice, or brand gift cards worth INR 25,000.

More details about the referral program here