Walkin Drive For Banking- Settlement Operations- Hyderabad on 30th Dec

Infosys BPM; Hyderabad; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A leading financial services firm is recruiting for the position of Senior Process Executive in Hyderabad. The role requires 2-7 years of experience, working US shifts, with a focus on Merchant Financial Services and Settlement Operations. Candidates must have a Bachelor's degree in Finance or related fields, strong analytical skills, and proficiency in MS Excel. Additional responsibilities include client support, financial analysis, and process management. This position mandates work from the office and offers opportunities for process improvement.

Qualifications

• 2-7 years of experience in client operations, financial services, or similar roles.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to and resolve out-of-balance requests.
• Perform detailed analysis of funding and ACH-related files.
• Maintain accurate documentation of all client interactions.

Skills

Merchant Financial Services

Settlement Operations Support

TSYS application

Retail Banking operations

ACH

Disputes Chargeback

Exceptional Handling

Analytical skills

Problem-solving skills

MS Excel

Education

Bachelor's degree in Finance, Business Administration, or related field

Job description

Interview Details

Date: 30th December 2025

Time: 9:00 AM to 1:00 PM IST

Venue: Hyderabad- STP Campus, Infosys Limited, B10, MC Hall, STP Campus, Hyderabad

Landmark: Opposite ISB

Job Description

• Job Location: Bangalore
• Qualification: Any Graduate
• Experience: 2-7 Years
• Notice Period: Immediate to 15 days
• Shift: US shifts/ Night Shifts
• Work From Office: mandatory (5 days)
• Job Level: 2A/ 3A
• Designation: Senior Process Executive / Process Specialist

Mandatory Skills

Merchant Financial Services, Settlement Operations Support, TSYS application, Merchant Financial Services in Banking, Retail Banking operations, ACH, Disputes Chargeback, Exceptional Handling (Banking and Payments domain).

Key Responsibilities

Client Support & Issue Resolution

• Respond to and resolve out-of-balance requests.
• Address adjustments, rejects, and missing payment issues.
• Investigate and resolve billing inquiries and research qualification issues.

Financial Analysis & Reporting

• Perform detailed analysis of funding and ACH-related files.
• Identify and report errors in merchant funding processes.
• Collaborate with internal teams to ensure timely resolution of discrepancies.

Process Management

• Maintain accurate documentation of all client interactions and resolutions.
• Ensure compliance with company policies and regulatory requirements.
• Contribute to process improvement initiatives to enhance operational efficiency.

Required Skills & Qualifications

• Bachelors degree in Finance, Business Administration, or related field (or equivalent experience).
• 2-7 years of experience in client operations, financial services, or similar roles.
• Strong analytical and problem-solving skills.
• Proficiency in MS Excel and other data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a high-volume environment.

Preferred Qualifications

• Experience with ACH processing and merchant funding.
• Knowledge of billing systems and reconciliation processes.
• Familiarity with financial compliance standards.

Documents to Carry

• Carry a printout of your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)).

Mandatory to carry

• Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.

Pointers to note

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance.

Thanks & Regards

Infosys Recruitment Team.