Walk-in | Mega Hiring | International Chat Process | On-Spot-Offer | Kolkata

Human Before Resource Pvt. Ltd.; Kolkata District; On-site; INR 240,000 - 390,000; Full time

Job summary

Human Before Resource Pvt. Ltd. (HBR) in Kolkata is hiring for a customer support role.

The position involves handling customer queries via chat and voice, providing accurate service information, and recommending suitable products to meet customer needs. Candidates with strong written English and a willingness to work in rotational shifts are encouraged to apply. The role requires adherence to company policies and quality standards, with 5 days per week and 10-hour rotating shifts.

Qualifications

• Freshers and experienced candidates can apply.
• Excellent written English communication is required.
• Willing to work in rotational shifts.
• Note: candidates pursuing regular courses are not eligible.

Responsibilities

• Handle customer queries via chat and voice.
• Assist customers with service information.
• Understand customer requirements and recommend suitable products or services.
• Resolve customer queries while ensuring high customer satisfaction.
• Adhere to company policies, quality standards and compliance guidelines.

Skills

English Communication

Customer handling

Job description

HBR is a Top Notch multi city recruitment leader organisation in Hiring business services, specializing in customer experience Hiring and business process outsourcing recruitment across more than 90 countries.

Salary - Upto 3.9LPA

Location:

HBR

DN2, Signet Tower Unit 804 College More Sector V Kolkata 700091

Role & responsibilities:

• Handle customer queries via chat & Voice.
• Assist customers with service information.
• Understand customer requirements and recommend suitable products or services.
• Resolve customer queries while ensuring a high level of customer satisfaction.
• Adhere to company policies, quality standards and compliance guidelines.

Preferred candidate profile:

• Freshers & Experienced can apply.
• Excellent written English Communication.
• Willing to work in rotational shifts.
• Note: Candidates pursuing regular course are not eligible.

Working Schedule:

• Days: 5 days per week.
• Shifts: Rotational shifts of 10 hours.
• Weekly Off:2 rotational weekly off.