Walk-in | Junior Benefits Administrator

Itech India Chennai; Zone 7 Ambattur; On-site; INR 240,000 - 360,000; Full time

Job summary

Itech India Chennai is hiring a Benefit Verification Specialist to verify insurance eligibility and coverage for patients. You will communicate with patients, providers, and insurers to confirm benefits and document findings.

The role requires 0-2 years of experience, a graduate degree, and night shift work (09:30 PM to 06:30 AM). Strong communication and detail orientation are essential for accurate verification and smooth downstream billing.

Qualifications

• Experience in enrollment and benefits verification or revenue cycle management (RCM).
• Strong communication skills and proficiency with MS Office.
• Attention to detail and accuracy in verification work.

Responsibilities

• Verify patient insurance eligibility and coverage details.
• Contact insurers via phone/email/portals to confirm benefits and clarify discrepancies.
• Explain coverage, co-pays, deductibles and potential out-of-pocket costs to patients.
• Document all communications and verification results in the EHR or databases.
• Stay updated on policy changes and reimbursement procedures through training.
• Coordinate with BV and Onshore BV teams to improve workflow.

Skills

Enrollment

Benefits verification

RCM

MS Office

Keyboard shortcuts

Attention to detail

Education

Any Graduate

Tools

MS Office

Keyboard shortcuts

Job description

As a Benefit Verification Specialist your primary responsibility is to verify the eligibility and coverage of patients' insurance benefits. You will work closely with patients, healthcare providers, and insurance companies to ensure accurate and timely verification of benefits. Your role is crucial in facilitating the smooth processing of healthcare services and optimizing reimbursement for both patients and healthcare providers.

Experience:

0 to 2 Years

Qualification:

Any Graduate

Gender:

Male candidates

Timing:

Night Shift Timing (09.30 PM to 06.30 AM)

Responsibilities:

• Obtain and review insurance information provided by patients or healthcare providers. Verify the eligibility, coverage details, and any limitations or restrictions associated with the patient's insurance plan.
• Contact insurance companies via phone, email, or online portals to verify benefits, including coverage for specific medical services, medications, and procedures. Clarify any discrepancies or issues related to coverage and escalates complex cases as necessary.
• Explain insurance coverage details, co-payments, deductibles, and other relevant financial information to patients. Assist patients in understanding their insurance benefits and potential out-of-pocket expenses.
• Maintain accurate and up-to-date records of insurance verification activities in electronic health record (EHR) systems or other designated databases. Document communication with insurance companies, patients, and healthcare providers.
• Keep abreast of changes in insurance policies, regulations, and reimbursement procedures. Attending training sessions or workshops to enhance knowledge of insurance verification processes and industry updates.
• Collaborate with colleagues in the Benefits Verification, and Onshore BV team to streamline workflows and improve overall efficiency in benefit verification processes.

Requirements and skills

• Prior experience in Enrollment , Benefits verification, RCM Proficiency in using computer software (MS office) and well known with computer shortcuts.
• Good communication skills, both verbal and written, with the ability to effectively interact with diverse stakeholders.
• Attention to detail and accuracy in verifying insurance information and documenting records.
• Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.
• Knowledge of medical terminology, insurance terminology, and healthcare billing practices.
• Commitment to maintaining confidentiality and adhering to regulatory requirements.
• Customer service-oriented mindset with a focus on delivering high-quality support to patients and healthcare providers.