Walk-in | Domestic VOICE

ATAIN; Gurugram District; On-site; INR 167,000 - 279,000; Full time

Job summary

AT AIN, in partnership with SBI Card services, seeks a Graduate Fresher to handle inbound and outbound customer calls. The role requires clear verbal and written communication, active listening, and a proactive approach to resolving queries.

You will work in a target-driven, fast-paced environment with a customer-centric mindset. Ideal candidates demonstrate basic MS Office skills, professional phone etiquette, and a willingness to rotate shifts as per business needs.

Qualifications

• Graduate fresher with a recognised degree.
• Strong verbal and written communication skills.
• Professional manner for customer calls.
• Active listening and query resolution abilities.
• Willingness to work in a target-driven, fast-paced environment.
• Basic computer knowledge and MS Office proficiency.

Responsibilities

• Handled inbound and outbound customer calls for SBI Card services.
• Addressed customer queries related to credit card accounts, payments, and transactions.
• Provided accurate information regarding card features, benefits, and ongoing offers.
• Resolved customer concerns and ensured first-call resolution whenever possible.
• Assisted customers with card blocking, replacement requests, and service-related inquiries.
• Maintained professional communication and delivered excellent customer service.
• Verified customer details while adhering to data security and privacy guidelines.
• Recorded call details and customer interactions accurately in the system.
• Achieved daily call handling and quality targets as per process requirements.
• Escalated unresolved issues to the concerned team for timely resolution.
• Built positive customer relationships through effective communication and problem-solving skills.

Skills

Verbal communication

Written communication

Active listening

Interpersonal skills

Problem-solving

Customer-centric

Target-driven

Professional demeanor

Shift flexibility

Education

Graduate Fresher from any recognized university

Tools

MS Office

Job description

Role & responsibilities

• Handled inbound and outbound customer calls for SBI Card services.
• Addressed customer queries related to credit card accounts, payments, and transactions.
• Provided accurate information regarding card features, benefits, and ongoing offers.
• Resolved customer concerns and ensured first-call resolution whenever possible.
• Assisted customers with card blocking, replacement requests, and service-related inquiries.
• Maintained professional communication and delivered excellent customer service.
• Verified customer details while adhering to data security and privacy guidelines.
• Recorded call details and customer interactions accurately in the system.
• Achieved daily call handling and quality targets as per process requirements.
• Escalated unresolved issues to the concerned team for timely resolution.
• Built positive customer relationships through effective communication and problem-solving skills.

Preferred candidate profile

• Graduate Fresher from any recognized university.
• Good verbal and written communication skills.
• Comfortable handling customer calls in a professional manner.
• Basic knowledge of customer service and call handling processes.
• Ability to listen actively and resolve customer queries effectively.
• Willingness to work in a target-driven and fast-paced environment.
• Basic computer knowledge and familiarity with MS Office.
• Strong interpersonal and problem-solving skills.
• Positive attitude with a customer-centric approach.
• Flexible to work in rotational shifts as per business requirements.