Walk-in | Customer Service Manager - Health Claims Management

ICICI Lombard; Indore District; On-site; INR 720,000 - 880,000; Full time

Job summary

ICICI Lombard in Indore invites applications for a Customer Service Manager (Health Management IVA). The role provides medical clarity to customers via telephonic consultations, reviews medical reports, and guides treatment options.

You will coordinate with internal teams, ensure accurate documentation, and uphold compliance and customer satisfaction. Ideal candidates hold MBBS with 15 years of clinical experience and possess strong communication and empathy in customer handling.

Qualifications

• MBBS degree with clinical focus.
• 15 years of clinical experience.
• Strong communication and empathy for customers.

Responsibilities

• Provide clear medical advice to customers seeking a second opinion.
• Review medical documents and explain diagnoses in simple terms.
• Document all interactions and assessments accurately.
• Coordinate with Claims, Underwriting, and hospital networks when needed.
• Ensure adherence to medical ethics, regulatory guidelines, and SLAs.

Skills

Strong communication

Empathy

Customer handling

Education

MBBS degree

Job description

Job Description Customer Service Manager (Health Management IVA)

Location: Indore, Madhya Pradesh

The Customer Service Manager Health Management (IVA) will provide medical clarity and support to customers through telephonic consultations. The role includes reviewing medical reports, offering unbiased medical guidance, and helping customers understand diagnoses and treatment options. The position also involves coordinating with internal teams, ensuring accurate documentation, and maintaining high standards of compliance and customer satisfaction.

Key Responsibilities

• Provide clear medical advice to customers seeking a second opinion.
• Review medical documents and explain diagnoses in simple terms.
• Document all interactions and assessments accurately.
• Coordinate with Claims, Underwriting, and hospital networks when needed.
• Ensure adherence to medical ethics, regulatory guidelines, and SLAs.

Qualifications

• MBBS degree
• 15 years of clinical experience
• Strong communication, empathy, and customer-handling skills.
• Salary - Upto - 8LPA