Walk-in | Customer Relationship Management Officer

PDC Group of Companies; Ranchi; On-site; INR 150,000 - 210,000; Full time

Job summary

PDC Group of Companies in Ranchi is seeking a Customer Relationship Manager to strengthen client interactions from order receipt to payment collection. You will address client inquiries, provide product information, and coordinate after-sales service to maintain high satisfaction levels.

The role requires hands-on experience in CRM, strong communication skills in English, and a proactive approach to resolving issues and collecting payments while building long-term client relationships in the

Qualifications

• Experience in Customer Relationship Management.
• Excellent communication and client handling.
• Ability to coordinate order-to-payment process.

Responsibilities

• Address client leads after orders and ensure fulfillment.
• Maintain client satisfaction through after-sales service.
• Regularly collect genuine client feedback.
• Coordinate service from order receipt to payment collection.
• Address client queries.
• Assist clients with information about products or services.
• Follow up for payment.

Skills

CRM

English language

Job description

Role & responsibilities

• 1. Ensure all client leads after placing orders are addressed and fulfilled.
• 2. Maintain client satisfaction through effective after-sales service.
• 3.Regularly Collect genuine feedback from clients
• 4.Coordinate service from order receipt to payment collection.
• 5.Address client queries
• 6.Assist clients with information about products or services
• 7.Follow up for payment

Preferred candidate profile

• Experience in Customer Relationship Management
• Language : English (Preferred)