Walk-in:13-Aug-25,Patient Experience Executive

Sir H.N. Reliance Foundation Hospital & Research Centre; Mumbai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading healthcare institution in Mumbai is looking for a Patient Experience Executive to ensure high standards of service delivery. The candidate will manage patient scheduling, handle queries and grievances, and work closely with clinical teams. Qualifications include a degree and strong communication skills. This is a great opportunity to join a team focused on providing exceptional patient care in a supportive environment.

Qualifications

• Bachelor's degree or equivalent qualification.
• Strong communication skills in English.
• Experience in patient experience roles preferred.

Responsibilities

• Execute the Patient Experience Service Delivery Model.
• Manage scheduling and communication with patients.
• Ensure compliance with turnaround times for services.
• Handle patient queries and grievances.

Skills

Patient counseling skills

Communication skills

Empathy

Organizational skills

Education

Any Graduate

Tools

SAP

Job description

Job Description

We are arranging a Mega Walkin Drive for Patient Experience Executive (On Roll) at below address and time

Address

• Sir H N Reliance Foundation Hospital, Gate 7
• Prarthana Samaj, Raja Ram Mohan Roy Rd, Girgaon, Mumbai, Maharashtra 400004

Details

• Date:13-Aug-2025
• Time:3 PM
• Qualification: Any Graduate

Job Description

A. Service Excellence – Patients & Families

• Execute the Patient Experience Service Delivery Model consistently across assigned areas to ensure high standards of service.
• Manage scheduling, rescheduling, and cancellation of appointments and admissions with timely and proactive communication via SMS, email, or calls.
• Ensure compliance with Turnaround Times (TATs) for patient registration, billing, insurance processing, and query resolution.
• Provide counselling and navigation support to patients and families throughout their visit or stay.
• Handle patient queries and grievances with promptness, empathy, and accuracy.

B. Operational Responsibilities

• Facilitate patient registration and check-in at OPD, IPD, EHC, Diagnostics, and Lobby service points.
• Assist in smooth IPD admissions and discharges, coordinating with nursing, clinical, billing, and housekeeping teams.
• Manage TPA/insurance coordination, including collection and verification of documents, pre-authorizations, approvals, and liaising with internal billing teams.
• Coordinate with consultants and clinical departments to ensure timely service delivery and minimal patient wait times.
• Generate and verify bills, process referrals, and ensure accuracy in financial transactions.
• Review prescriptions or referred services, scan and upload them into the hospital system (e.g., SAP).
• Ensure timely dispatch of reports, keeping the patient informed in line with established timelines.
• Confirm appointments and follow-ups through appropriate communication channels.
• Uphold patient rights, dignity, confidentiality, and ensure data privacy at all times.
• Maintain clear and respectful communication across departments for seamless service delivery.
• Submit detailed handover/shift reports for service continuity.
• Ensure correct signage and consultant nameplates are displayed at relevant chambers.
• Undertake additional responsibilities as assigned by the Head of Department.

Documents to Carry

1. Updated Resume
2. Current Appointment Letter / Increment Letter
3. Last 3 month Salary Slip
4. Last 2 organisation experience letter
5. Educational Qualification

Please contact Rohini at [phone], email: [e-mail]>

Warm Regards

HR Team

Reliance Foundation Hospital