VP - IAM Operations & User Experience

Synchrony; Hyderabad; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

Synchrony in Hyderabad, India seeks a VP - IAM Operations & User Experience to lead enterprise IAM security administration and user-focused automation initiatives. You will drive AI-enabled access management, governance, and human-in-the-loop controls across teams, ensuring secure identity lifecycle and privileged access practices.

You will partner with Automation, Engineering, and security functions to implement scalable IAM solutions, oversee governance, and mentor teams toward

Qualifications

• Strong experience in IAM/IGA, identity lifecycle management, and Security Administration across SailPoint, NHID, Okta, Beyond Identity, Microsoft Entra ID, Active Directory, and Delinea/PAM, including provisioning, reconciliation, access governance, and privileged access operations.
• Ability to identify, assess, and prioritize IAM automation opportunities based on business value, operational efficiency, risk reduction, and end-user experience.
• Working knowledge of Python, PowerShell, REST APIs, Automation Anywhere/RPA, Agentic AI, Generative AI, and LLM-based capabilities to eval

Responsibilities

• Lead the enterprise IAM Security Administration and Automation functions, including people, operations, technology, controls, and transformation.
• Drive automation and access-experience transformation: Own the strategy to automate the majority of repetitive Security Administration activities using Agentic AI, Generative AI, RPA, Python, PowerShell, APIs, and self-service. Prioritize opportunities, modernize IAM access requests and fulfilment, and define requirements, business outcomes, and control objectives with Automation and Engineering teams. Drive automation of ServiceNow request, incident, change, and problem-management activities.
• Improve operations through data, AI, and user insight: Analyse IAM operational data, incidents, logs, knowledge articles, historical resolutions, and recurring issues to identify sustainable improvements. Use Generative AI, Splunk, and IAM telemetry to accelerate troubleshooting and root-cause analysis and establish AI-assisted monitoring and predictive capabilities. Gather end-user feedback to reduce friction, manual effort, and unnecessary process complexity.
• Establish governance and measurable outcomes: Maintain human-in-the-loop oversight, approvals, auditability, security, and segregation-of-duties controls for AI-driven operations. Set and track targets for automation coverage, manual effort reduction, provisioning success, recurring failure reduction, SLA adherence, incident resolution, first-time-right execution, operational reliability, and security-control effectiveness, with no compromise to governance or compliance.
• Identify and prioritize automation opportunities that enhance the user experience and collaborate with the automation team to implement them.
• Build talent and lead cross-functional transformation: Lead, coach, and develop Security Administration and Operations teams, strengthening IAM, AI, Python, PowerShell, and RPA capabilities. Identify high-potential talent, establish succession plans and technical SME ownership, and promote automation-first thinking, engineering discipline, continuous improvement, and accountability. Partner with technology, Automation, control, business, and end-user communities to deliver measurable improvements in cost, quality, speed, and risk reduction.

Skills

IAM/IGA

Identity lifecycle

SailPoint

NHID

Okta

Entra ID

Active Directory

Delinea/PAM

Provisioning

Reconciliation

Access governance

Privileged access

Python

PowerShell

REST APIs

RPA

Automation/AI

Agentic AI

Generative AI

LLM

Tools

Splunk

ServiceNow

Job description

Job Description

Role Title: VP - IAM Operations & User Experience (L12)

Company Overview

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation's most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work in India and is honored to be ranked the #1 Best Company to Work For in the U.S. by Fortune magazine and Great Place to Work. For more information, visit www.synchrony.com.

Organizational Overview

The Identity and Access Management (IAM) team at Synchrony, led by the Head of IAM reporting to the CISO, oversees key security functions. Direct reports specialize in authentication, authorization, privileged access management, special programs, and federated controls governance. This structure ensures comprehensive management of identity and access processes to maintain robust security and compliance across the organization.

Role Summary/Purpose

This is a people manager role responsible for leading enterprise IAM Security Administration, End User Operations, across people, technology, controls, and transformation. The VP will combine IAM expertise with practical AI and automation engineering capability to drive reliable identity lifecycle and privileged access operations, simplify access requests and fulfilment, and reduce repetitive manual work. The role will define automation strategy and requirements, partner with Automation and Engineering teams to deliver scalable solutions and safely operationalize Agentic AI and Generative AI with appropriate human oversight and security controls

Key Responsibilities

• Lead the enterprise IAM Security Administration and Automation functions, including people, operations, technology, controls, and transformation.
• Drive automation and access-experience transformation: Own the strategy to automate the majority of repetitive Security Administration activities using Agentic AI, Generative AI, RPA, Python, PowerShell, APIs, and self-service. Prioritize opportunities, modernize IAM access requests and fulfilment, and define requirements, business outcomes, and control objectives with Automation and Engineering teams. Drive automation of ServiceNow request, incident, change, and problem-management activities.
• Improve operations through data, AI, and user insight: Analyse IAM operational data, incidents, logs, knowledge articles, historical resolutions, and recurring issues to identify sustainable improvements. Use Generative AI, Splunk, and IAM telemetry to accelerate troubleshooting and root-cause analysis and establish AI-assisted monitoring and predictive capabilities. Gather end-user feedback to reduce friction, manual effort, and unnecessary process complexity.
• Establish governance and measurable outcomes: Maintain human-in-the-loop oversight, approvals, auditability, security, and segregation-of-duties controls for AI-driven operations. Set and track targets for automation coverage, manual effort reduction, provisioning success, recurring failure reduction, SLA adherence, incident resolution, first-time-right execution, operational reliability, and security-control effectiveness, with no compromise to governance or compliance.
• Identify and prioritize automation opportunities that enhance the user experience and collaborate with the automation team to implement them.
• Build talent and lead cross-functional transformation: Lead, coach, and develop Security Administration and Operations teams, strengthening IAM, AI, Python, PowerShell, and RPA capabilities. Identify high-potential talent, establish succession plans and technical SME ownership, and promote automation-first thinking, engineering discipline, continuous improvement, and accountability. Partner with technology, Automation, control, business, and end-user communities to deliver measurable improvements in cost, quality, speed, and risk reduction.

Required Skills/Knowledge

Strong experience in IAM/IGA, identity lifecycle management, and Security Administration across SailPoint, NHID, Okta, Beyond Identity, Microsoft Entra ID, Active Directory, and Delinea/PAM, including provisioning, reconciliation, access governance, and privileged access operations. Ability to identify, assess, and prioritize IAM automation opportunities based on business value, operational efficiency, risk reduction, and end-user experience. Working knowledge of Python, PowerShell, REST APIs, Automation Anywhere/RPA, Agentic AI, Generative AI, and LLM-based capabilities to eval