VP, IAM End User Operations (L14)

Synchrony; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Synchrony seeks an experienced IAM End User Operations leader to oversee end-user identity services, access provisioning, and lifecycle management across the organization. You will lead a team of IAM engineers and support specialists, driving automation and policy enforcement in a fast-growing environment.

You will partner with Security, IT, and business stakeholders to ensure platform health, scalable operations, and compliance with relevant regulations and standards.

Qualifications

• Bachelor's degree in CS or related field; 10+ years IT experience with 8+ years IAM operations.
• Proven experience leading IAM service delivery and end-user access support.
• Strong communication skills and executive presence.
• Knowledge of IAM platforms and authentication methods (SAML, OAuth2, OIDC) and cloud IAM models.

Responsibilities

• Oversee day-to-day IAM End User Operations including lifecycle management, provisioning/de-provisioning, access reviews, and password management.
• Drive automation and integration with ITSM platforms to improve efficiency.
• Ensure compliance with security policies, privacy regulations, and audits (SOX, GDPR, PCI, NIST).
• Lead incident management and root cause analysis for end-user IAM issues.

Skills

IAM leadership

End user operations

Identity lifecycle

SAML/OIDC

OAuth2

Education

Bachelor's in Computer Science or related

Master's degree preferred

Tools

SailPoint

Okta

Beyond Identity

Delinea

Microsoft Entra ID

Active Directory

Job description

Role Title: VP, IAM End User Operations (L14)

Company Overview:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation's most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:

The Identity and Access Management (IAM) team at Synchrony, led by the Head of IAM reporting to the CISO, oversees key security functions. Direct reports specialize in authentication, authorization, privileged access management, special programs, and federated controls governance. This structure ensures comprehensive management of identity and access processes to maintain robust security and compliance across the organization. This role will be a direct report into the Head of IAM.

Role Summary/Purpose:

The Synchrony Identity and Access Management (IAM) team is seeking an experienced IAM End User Operations leader to oversee and drive the operations and support of End User IAM Services. This role will lead a team responsible for delivering secure, efficient, and seamless identity and access management experiences for our end users across the organization. Acting as a critical bridge between technology, security, and business stakeholders, you will ensure operational excellence of IAM solutions, streamline user lifecycle processes, and enhance service delivery aligned with our digital transformation goals.

Key Responsibilities:

• Lead and manage the IAM End User Operations team focused on End User Services, including IAM automation engineers, administrators, and support specialists.
• Oversee day-to-day operations of user identity lifecycle management, access provisioning/de-provisioning, access reviews, self-service workflows, and password management tools.
• Drive continuous improvement in IAM operations by optimizing automation, workflows, and integration with IT service management (ITSM) platforms.
• Collaborate closely with IAM Solution Architects, Security, IT infrastructure, and business partners to ensure operational readiness, platform health, and scalability of IAM solutions.
• Develop and enforce operational standards, SLAs, and KPIs to monitor service performance and user experience quality.
• Lead incident management, root cause analysis, and problem resolution efforts related to end-user identity and access issues.
• Ensure compliance with security policies, privacy regulations, and audit requirements (SOX, GDPR, PCI, NIST).
• Champion adoption of best practices around zero trust, privileged access, and identity governance in daily operations.
• Provide leadership, mentorship, and professional development opportunities for the operations team.
• Partner with automation and DevSecOps teams to deploy and maintain infrastructure-as-code and automated IAM provisioning processes.
• Facilitate communication and training for end-users and support teams to improve IAM awareness and compliance.
• Stay current with emerging IAM operational technologies, tools, and industry trends to continuously enhance the IAM service portfolio.

Required Skills/Knowledge :

• Bachelor's degree in Computer Science, Information Security, or related field; Master's degree preferred with 10+ years of IT experience with a minimum of 8 years focused on IAM operations and end-user services management.
• Proven experience leading or managing teams responsible for IAM service delivery, identity lifecycle management, and end-user access support.
• Strong communication skills and executive presence needed.
• Knowledge of IAM tool platforms used for standard and privileged access management as well as authentication (ie. Delinea, Okta, SailPoint IIQ)
• Strong working knowledge of IAM tools such as SailPoint, Okta, Beyond Identity, Delinea, Microsoft Entra ID, and directory services like Active Directory.
• Experience managing identity provisioning, password resets, authentication services, and access governance activities at scale.
• Solid understanding of identity protocols (SAML, OAuth2, OIDC, LDAP, SCIM) in operational contexts.
• Familiarity with cloud IAM models (AWS, Azure, GCP) and integrating hybrid IAM ecosystems operat