Vp - Global Delivery Head Observability Platform

Vunet Systems; Mumbai; On-site; INR 20,00,000 - 30,00,000; Full time

Job summary

A leading technology firm is looking for a VP Global Delivery Head to lead the global delivery of a mission-critical observability platform focused on BFSI clients. This role involves orchestrating the entire delivery lifecycle, leading cross-functional teams, and ensuring strategic execution. Candidates should have extensive experience in enterprise software delivery, particularly in BFSI, along with strong leadership and communication skills. The position offers significant leadership opportunities in a fast-paced, innovative environment.

Benefits

Comprehensive health insurance

Mental wellness support

Career development support

Gen AI-enabled tech workspaces

Inclusive workplace culture

Qualifications

• Deep understanding of observability platforms such as Grafana, Prometheus, and Datadog.
• Hands-on knowledge of cloud-native technologies and DevOps practices.
• Proven success in managing complex implementations under high pressure.

Responsibilities

• Define and execute the delivery roadmap aligned with product strategy.
• Lead multidisciplinary teams to ensure operational excellence.
• Own the full delivery lifecycle from onboarding to optimization.

Skills

Strong communication

Leadership presence

Analytical mindset

Education

20-25 years in enterprise software delivery

10+ years in BFSI

Tools

Grafana

Splunk

Kubernetes

Job description

VP Global Delivery Head

Location: Mumbai

Experience: 20 25 Years

Function: Delivery Leadership | Enterprise Software | BFSI

Join VuNet Powering the Future of Digital Financial Experiences

At VuNet, we’re building the next frontier of Business Journey Observability a deep‑tech platform that uses Big Data and AI/ML to radically transform digital experiences for banks, financial services, and enterprises. We monitor 28+ billion monthly transactions, empowering 300+ million users. VuNet is Series B funded, recognized by Gartner, Forbes, NASSCOM, and scaling fast across India, MEA, and global markets.

Your Role: VP Global Delivery Head

We are seeking a seasoned, high‑impact leader to spearhead the global delivery of our mission‑critical observability platform, with a primary focus on BFSI clients. As the Global Delivery Head, you will own the end‑to‑end lifecycle of customer implementations from onboarding and integration to adoption and long‑term success in high‑SLA, regulated, and large‑scale environments.

You ll lead multidisciplinary teams across delivery, engineering, SRE, support, and customer success, ensuring strategic execution, operational excellence, and measurable value for our clients.

Key Responsibilities

• Define and execute the delivery roadmap aligned with product strategy and GTM plans.
• Drive customer expansion through successful implementations and measurable business outcomes.
• Enable platform adoption at scale across complex environments like core banking, payments, hybrid cloud, and microservices.

End-to-End Customer Delivery

• Own the full delivery lifecycle onboarding, implementation, optimization, support.
• Lead complex integrations with Kubernetes, cloud‑native stacks, enterprise systems.
• Ensure high‑SLA go‑lives, on‑time rollouts, and outcome‑driven execution.
• Travel as needed (domestic/international) to lead critical engagements and build trusted partnerships.

Program & Team Management

• Lead and mentor cross‑functional teams: Implementation Engineers, TPMs, SREs, Expert Services, Support.
• Implement playbooks, KPIs, delivery frameworks, and standard operating procedures.
• Oversee resource planning, forecasting, and operational governance across accounts.

Executive Stakeholder Management

• Act as a trusted advisor to CXO‑level client stakeholders CIOs, Infra Heads, SRE Leads.
• Present business value through dashboards, metrics, traces, and ROI models.
• Own delivery health reporting to internal leadership and drive continuous improvements.

Delivery Excellence & Process Innovation

• Champion observability best practices (APM, tracing, log analytics, synthetic monitoring, etc.).
• Institutionalize automation, monitoring, and proactive incident management.
• Ensure regulatory and audit compliance for BFSI and PSU deployments.

What You Bring

Technical Acumen

• Deep understanding of observability platforms (Grafana, Prometheus, Datadog, Splunk, Dynatrace, etc.).
• Hands‑on knowledge of cloud‑native, DevOps, and SRE ecosystems (Kubernetes, CI/CD, AWS/Azure/GCP).
• Exposure to enterprise architecture, telemetry pipelines, and platform instrumentation.

Leadership & Delivery Experience

• 20 25+ years in enterprise software delivery; 10+ years in BFSI with direct exposure to mission‑critical programs (e.g., core banking, real‑time payments).
• Proven success in high‑pressure, complex, multi‑stakeholder implementations.
• Familiarity with PSU banks, regulated environments, audit cycles, and compliance standards.
• Strong grounding in Agile, ITIL, and program management best practices.

Soft Skills & Presence

• Exceptional communication, leadership presence, and stakeholder influence.
• Ability to navigate executive‑level conversations and drive strategic outcomes.
• Sharp analytical mindset with a passion for structured delivery and high performance.

Success Metrics (KPIs)

• Time‑to‑onboard and customer satisfaction (NPS/CSAT).
• Platform uptime and telemetry coverage.
• SLA adherence and incident resolution TAT.
• Observability adoption (dashboards, alerts, integrations).
• Delivery team productivity and retention.

Why VuNet?

At VuNet, you ll be at the forefront of a Made‑in‑India global tech movement. We re creating a category‑defining observability platform, with a bold mission and a passionate team behind it.

What You ll Experience:

• Ownership from Day 1: Drive critical programs, influence strategy, and shape success.
• Cutting‑Edge Innovation: Work on AI/ML, telemetry, and next‑gen enterprise software.
• Collaborative Culture: Work with mission‑driven colleagues in a transparent and growth‑focused environment.
• Leadership Opportunity: Build and scale global delivery for a high‑impact platform.

Perks & Benefits

• Comprehensive health insurance (including parents & dependents).
• Mental wellness support and 1:1 counselling access.
• Gen AI‑enabled tech and collaboration workspaces.
• Career development support, training programs, and leadership coaching.
• High‑trust, inclusive, and empowering workplace culture.

Ready to Lead Global Delivery for India s Most Advanced Observability Platform? Apply now and be a part of VuNet s journey to shape the future of digital infrastructure and financial services.