VOIP Support Engineer (Level III)

AcmaTel Communications Private Limited; Mumbai; On-site; INR 134,000 - 279,000; Full time

Job summary

AcmaTel Communications Private Limited invites applications for a VOIP Support Engineer (Level III) in Mumbai. The role involves handling advanced VoIP support, SIP troubleshooting, and Linux system tasks, with a focus on reliability and client satisfaction.

The ideal candidate should have a Bachelor degree or certificate and at least 1 year of relevant experience, plus familiarity with Freeswitch/Asterisk/OpenSIPS/Kamailio and common networking tools. Shift work is expected.

Qualifications

• Bachelor degree or certificate in a related field.
• 1 year of experience in VOIP/telecom support.
• Strong knowledge of VoIP, SIP and Linux systems.

Responsibilities

• Good knowledge of VoIP and SIP.
• Knowledge of Linux OS (CentOS/RedHat).
• Familiarity with Freeswitch, Asterisk, OpenSIPS or Kamailio.
• Proficiency in troubleshooting with Wireshark, tcpdump, etc.
• Experience with SIPP, Fail2ban, IPtables.
• Understanding of networking concepts.

Skills

VoIP expertise

SIP protocol

Linux administration

Networking fundamentals

Troubleshooting

Education

Bachelor Degree

Certificate

Tools

Freeswitch

Asterisk

OpenSIPS

Kamailio

Wireshark

tcpdump

SIPP

Fail2ban

IPtables

MySQL

Database Replication

Heartbeat

Job description

Job Title

VOIP Support Engineer (Level III)

Job Code

ACMT202133

Locations

Jaipur, Mumbai, Sakinaka Andheri, Maharashtra

Vacancy Type

Full Time

Salary

12,000 - 25,000

Career Level

Executive

Gender

Both

Specialisms

Product Support

Experience Required

1 Year

Qualifications

Bachelor Degree, Certificate

Responsibilities

• Good knowledge of VoIP and SIP
• Knowledge of Linux OS (CentOS/RedHat)
• Familiarity with any one open-source VoIP solutions like Freeswitch, Asterisk, OpenSIPS, Kamailio
• Proficiency in troubleshooting issues using tools like Wireshark, tcpdump, etc.
• Well-informed of tools like SIPP, Fail2ban & IPtables
• Proper understanding of Networking concepts
• Possess good troubleshooting skills
• Acquaintance with MySQL Database
• Experience & knowledge of Database Replication & Heartbeat configuration
• Excellent communication skills & Problem-solving attitude
• Good experience in Client Support
• Ready to work in Shifts