Visual Merchandiser Customer Service Associate-GAP

Reliance Retail; Gurugram District, Faridabad District; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading retail company in Gurugram is looking for a VM Retail CSA, responsible for enhancing the store experience through visual merchandising and customer service. The ideal candidate will have 1-3 years of retail experience, a strong visual sense, and excellent interpersonal skills. Competitive salary offered, with opportunities for growth in a fast-paced environment.

Qualifications

• 1–3 years of experience in retail, preferably in fashion or lifestyle.
• Strong visual sense and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with POS systems and basic design tools is a plus.

Responsibilities

• Execute visual displays as per brand guidelines and seasonal themes.
• Maintain window displays, mannequins, signage, and promotional setups.
• Ensure planogram compliance and timely VM updates.
• Collaborate with the VM team and store leadership for layout planning.
• Monitor customer response to displays and suggest improvements.

Job description

Role Summary

The VM Retail CSA is a dual‑role associate responsible for delivering an exceptional in‑store experience through creative visual merchandising and outstanding customer service. This role ensures that the store reflects brand aesthetics while providing personalized assistance to customers, driving both engagement and sales.

Key Responsibilities

Visual Merchandising

• Execute visual displays as per brand guidelines and seasonal themes
• Maintain window displays, mannequins, signage, and promotional setups
• Ensure planogram compliance and timely VM updates
• Collaborate with the VM team and store leadership for layout planning
• Monitor customer response to displays and suggest improvements

Skills & Qualifications

• 1–3 years of experience in retail, preferably in fashion or lifestyle
• Strong visual sense and attention to detail
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Familiarity with POS systems and basic design tools is a plus

Qualifications

Diploma or Bachelor's degree in Fashion, Retail Management, Visual Merchandising, or related fields