VFI Administrator

KLA; Chennai District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

KLA in Chennai, India, seeks an experienced portal administrator to manage the Customer Document Portal, user access, and security while coordinating with IT, marketing, and product teams. This role emphasizes reliable performance, secure access, and scalable content delivery.

You will work with IT and product stakeholders to implement enhancements, ensure compliance, and support renewed customer-facing capabilities across enterprise content portals.

Qualifications

• Bachelor's degree or higher in Information Systems, Computer Science, Engineering, Technical Communication, Library & Information Science or related field.
• 5+ years of experience administering enterprise content, knowledge, learning, documentation, or customer-facing portal platforms.
• Experience with content management systems, knowledge management platforms, or customer portals.
• Understanding of identity management, access control, entitlement models, and authentication technologies.
• Experience with technical documentation and content publishing workflows.
• Technical knowledge: Ixiasoft CCMS; SharePoint, Azure-based platforms, customer portals, or knowledge management systems; familiarity with Snowflake, CRM, ServiceNow, and LMS integrations.

Responsibilities

• Administer and maintain the Customer Document Portal with high availability, reliability, and performance.
• Manage onboarding, authentication, access requests, user roles, permissions, and document entitlement processes.
• Support portal access management for customers, channel partners, and distributors.
• Ensure cybersecurity, DRM, IP protection, and data privacy through secure delivery and access controls.
• Serve as the primary operational contact for portal support, incident management, and issue resolution.
• Collaborate with LKS, IT, Product Support, Marketing, and Digital Experience teams to enhance the portal and support the product roadmap.

Skills

Attention to detail

Problem solving

Communication

Education

Bachelor's degree in Information Systems/CS/Engineering/Technical Communication/Library & Information Science

Tools

Ixiasoft CCMS

SharePoint

Azure

Snowflake

CRM

ServiceNow

LMS integrations

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. Thats where KLA comes in. Whether youre early in your career or an experienced professional, youll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What Youll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

• Administer and maintain the Customer Document Portal, ensuring high availability, reliability, performance, and operational effectiveness.
• Manage customer onboarding, authentication, access requests, user roles, permissions, and document entitlement processes to ensure secure and appropriate access to content.
• Support customer, channel partner, and distributor access management, ensuring users can access only the content authorized for their product portfolio and business relationship.
• Ensure compliance with cybersecurity, DRM, intellectual property protection, and data privacy requirements through secure content delivery and access controls.
• Serve as the primary operational contact for portal support, incident management, troubleshooting, vendor coordination, and issue resolution.
• Partner with cross-functional stakeholders across LKS, IT, Product Support, Marketing, and Digital Experience teams to deliver portal enhancements, support the product roadmap, and scale future customer-facing capabilities.

Minimum Qualifications

• Bachelors degree in Information Systems, Computer Science, Engineering, Technical Communication, Library & Information Science, or related field.
• 5+ years of experience administering enterprise content, knowledge, learning, documentation, or customer-facing portal platforms.
• Experience with content management systems, knowledge management platforms, or customer portals.
• Understanding of identity management, access control, entitlement models, and authentication technologies.
• Experience working with technical documentation and content publishing workflows.
• Technical knowledge: Experience with CCMS platforms (such as Ixiasoft); Experience with SharePoint, Azure-based platforms, customer portals, or knowledge management systems; Familiarity with Snowflake, CRM, ServiceNow, and LMS integrations.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.